Sociolla's Return Policy
Last updated September 26, 2023
At Sociolla, we prioritize customer satisfaction and understand that sometimes products may not meet your expectations or there might be issues with the order. Our return policy is designed to be transparent and customer-friendly, ensuring a smooth return process. This guide will outline the steps and conditions for returning products purchased from Sociolla.
Steps and Conditions for Returning Products:
- Eligibility for Return
- Products can be returned within 30 days of the delivery date.
- Items must be unused, unopened, and in their original packaging with all seals intact.
- Initiating a Return
- Log in to your Sociolla account and navigate to the 'My Orders' section.
- Locate the order containing the item you wish to return and click on the 'Return' option.
- Provide a Reason for Return
- You'll be prompted to select a reason for the return, such as "Damaged Product," "Wrong Item Delivered," or "Changed My Mind."
- Providing accurate information helps us process the return faster and improve our services.
- Packaging the Return
- Ensure the product is securely packaged to prevent any damage during transit.
- Include all original packaging, accessories, and any freebies or promotional items that came with the product.
- Return Shipping
- Depending on the reason for the return, Sociolla may cover the return shipping costs.
- You'll receive instructions on how to ship the product back, including the return address and any shipping labels if provided.
- Processing the Return
- Once Sociolla receives the returned product, it will undergo a quality check.
- If the return is approved, the refund or exchange process will be initiated.
- Refunds and Exchanges
- Refunds are typically processed to the original payment method. It may take 5-10 business days for the amount to reflect in your account.
- If you prefer an exchange, Sociolla will ship the replacement product once the return is approved.
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