Allergen-Free and Special Request Handling
Last updated February 2, 2024
At Subway, we understand the importance of catering to diverse dietary needs. Whether you have allergies, specific dietary preferences, or unique requests, our commitment to exceptional care ensures that you can enjoy a safe and satisfying dining experience. This guide will walk you through the steps to communicate allergen-free and special requests at Subway.
Step-by-Step Guide: Allergen-Free and Special Request Handling
- Visit the Subway Website or App:
- Start by accessing the official Subway website at www.subway.com or use the Subway mobile app. These platforms offer information on allergens and provide options for customizing orders based on dietary preferences.
- Explore Allergen Information:
- Review Subway's allergen information to familiarize yourself with potential allergens present in menu items. This knowledge will help you make informed decisions about your order.
- Choose Allergen-Free Options:
- Identify allergen-free options on the menu or customize your order to eliminate specific allergens. Subway provides alternatives and customization options to accommodate various dietary needs.
- Select Gluten-Free Bread (If Needed):
- If you have gluten sensitivity or celiac disease, Subway offers gluten-free bread options. Specify your preference for gluten-free bread when customizing your sandwich or wrap.
- Use Customization Notes:
- During the ordering process, utilize customization notes to communicate specific requests. Clearly articulate any allergens to be avoided, preferences for ingredient substitutions, or additional instructions for the preparation of your meal.
- Double-Check Order Summary:
- Before finalizing your order, review the order summary to ensure that your allergen-free and special requests are accurately reflected. This step helps prevent any oversights and ensures a seamless dining experience.
- Place Your Order Online:
- If you're ordering online, proceed to place your order through the Subway website or app. Follow the prompts to select your preferred pickup or delivery options.
- Specify Requests In-Store (Optional):
- If you prefer an in-store experience, visit a Subway location and communicate your allergen-free and special requests directly to the staff. They are trained to handle specific dietary needs and can assist you with customization.
- Communicate Allergies to Staff:
- When ordering in-store, clearly communicate any allergies to the staff. They can provide additional guidance, offer alternatives, or take extra precautions to ensure your meal is prepared safely.
- Be Prepared to Answer Questions:
- In some cases, staff may ask clarifying questions to better understand your dietary requirements. Be prepared to answer questions about specific allergens, preferences, or any additional details that ensure your safety and satisfaction.
- Monitor for Confirmation and Updates:
- Keep an eye on your email or preferred communication method for confirmation of your order and any updates from Subway regarding your allergen-free and special requests.
- Provide Feedback (Optional):
- If you have feedback on the handling of your allergen-free and special requests, consider providing feedback through Subway's customer support channels. Your input contributes to ongoing improvements in customer care.
At Subway, we are dedicated to accommodating your unique dietary needs. By following these steps, you can enjoy a delicious and worry-free Subway meal that aligns perfectly with your allergen-free and special requests.
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