Modifying or Cancelling an Order
Last updated October 4, 2023
We understand that sometimes you might need to make changes to your order after it has been placed. At The Souled Store, we aim to process and ship your orders as quickly as possible, which means there’s a limited window to modify or cancel an order. Here’s a step-by-step guide on how you can do this.
Steps to Modify an Order:
- Log In to Your Account:
- Navigate to The Souled Store website.
- Click on ‘Log In’ at the top right corner and enter your credentials.
- Go to ‘My Orders’:
- Once logged in, click on ‘My Account’.
- Select ‘My Orders’ from the dropdown menu to view your order history.
- Select the Order:
- Find the order you wish to modify.
- Click on ‘View Order’ to see the order details.
- Check the Order Status:
- If the order is still ‘Processing’, it may be possible to make modifications.
- Contact Customer Service:
- If the option is available, click on ‘Modify Order’, or contact customer service immediately via phone or email with your order number and requested changes.
- Confirm Changes:
- Customer service will confirm if the changes are possible and will modify the order accordingly.
Steps to Cancel an Order:
- Log In and Access Orders:
- Follow steps 1-3 as above to access the specific order.
- Check for Cancellation Option:
- If the order is still in ‘Processing’ status, look for a ‘Cancel Order’ option.
- Click ‘Cancel Order’:
- If available, click on it and confirm your decision in the pop-up window.
- Receive Confirmation:
- You’ll receive a confirmation email stating that your order has been cancelled.
- Refund Process:
- If you’ve already been charged, the refund process will begin immediately.
Note:
Always ensure to check the order status before attempting to modify or cancel. If the order has already been shipped, it cannot be modified or cancelled. In such cases, you can return the order after receiving it.
Conclusion:
We strive to offer a seamless shopping and post-purchase experience. If you have any issues or further questions about modifying or cancelling an order, feel free to reach out to our dedicated customer service team for assistance. Your satisfaction is our priority!