Our Operating Hours
Last updated October 4, 2023
At The Souled Store, we are dedicated to providing exceptional service to our valued customers. We understand the importance of being available to address your needs, inquiries, and concerns. To ensure that you can reach out to us at your convenience, we have established operating hours that cater to diverse schedules. In this article, we will outline our operating hours across various platforms and services.
Our Operating Hours:
- Online Store:
- Availability: Our online store at www.thesouledstore.com is open 24/7.
- Shopping Experience: Browse, shop, and place orders at any time of the day or night.
- Customer Service:
- Hours of Operation: Monday to Friday, 9 AM to 6 PM.
- Reach Us: Contact via email, live chat, or phone during these hours for prompt assistance.
- Physical Stores:
- Store Hours: Monday to Sunday, 10 AM to 8 PM.
- Visit Us: Walk into any of our physical store locations during these hours for in-person assistance.
- Live Chat Support:
- Availability: Monday to Friday, 9 AM to 6 PM.
- Instant Help: Use the live chat feature on our website for real-time support.
- Social Media Support:
- Response Time: Messages are typically responded to within 24 hours.
- Connect: Reach out via our official social media platforms.
- Order Processing:
- Operation Days: Orders are processed from Monday to Friday.
- Shipping Schedule: Dispatching occurs during business days, excluding public holidays.
Key Points to Remember:
- Public Holidays: Note that our customer service and physical stores may have altered operating hours during public holidays.
- Order Tracking: You can track your online orders 24/7 through our website.
- Email Support: Emails sent outside of customer service hours will be addressed the next business day.
Conclusion:
The Souled Store is committed to offering flexible operating hours to cater to the diverse needs and schedules of our customers. Whether you prefer shopping online, visiting our physical stores, or reaching out to our customer service, we are here to provide a seamless and convenient experience. Always check our website or contact us directly for any changes in operating hours during special occasions or public holidays. Your delightful shopping experience is our utmost priority!