Managing Your Orders: Modifications and Cancellations
Last updated December 1, 2023
Introduction:
At Tomoro Coffee, we understand that plans can change and flexibility is key. Whether you need to modify an order or cancel it altogether, we want to make the process as smooth and hassle-free as possible. This guide provides clear instructions on how to manage your orders, ensuring that your experience with us remains positive, even when adjustments are needed.
Steps for Modifying or Cancelling Your Order:
- Check Your Order Status
- Process: Log in to your Tomoro Coffee account and visit the 'My Orders' section to check the status of your order.
- Timing: Modifications and cancellations are only possible if the order status is 'Processing'.
- Requesting Modifications
- For Minor Changes: If you need to change details like the shipping address or product quantity, contact our customer service directly.
- For Major Changes: If you want to add or remove items, it's recommended to cancel the existing order and place a new one.
- Cancelling Your Order
- Process: If your order is still processing, you can request a cancellation through the 'My Orders' section or by contacting customer service.
- Confirmation: Once your cancellation request is processed, you will receive a confirmation email.
- Understanding the Timeline
- Immediate Action: The sooner you request a modification or cancellation, the more likely we can accommodate it.
- Cutoff Time: Orders moved to 'Shipped' status cannot be modified or cancelled.
- Refunds for Cancellations
- Refund Process: If your cancellation request is successful, a refund will be issued to your original payment method.
- Refund Timing: Refunds typically take 3-5 business days to process, depending on your bank or payment service.
- Special Considerations
- Custom Orders: Custom or personalized orders may have different modification or cancellation policies. Please refer to the specific terms provided at the time of purchase.
Conclusion:
At Tomoro Coffee, we're committed to providing you with a flexible and responsive customer service experience. Whether you need to tweak your order or decide to cancel, we're here to help you manage your orders effectively. For any specific queries or urgent requests, our customer service team is always just a message or call away.