Frequently Asked Questions at Tomoro Coffee
Last updated December 1, 2023
Introduction:
At Tomoro Coffee, we value transparency and open communication with our customers. To help provide quick and clear answers to your common queries, we’ve compiled a list of Frequently Asked Questions (FAQs). This article covers everything from product information to order processes, ensuring you have all the information you need for a seamless Tomoro Coffee experience.
Top FAQs at Tomoro Coffee:
- What types of coffee beans do you offer?
- Answer: We offer a variety of coffee beans, including single-origin and blends, sourced from around the world. Our selection ranges from light to dark roasts to cater to different taste preferences.
- How should I store my coffee for maximum freshness?
- Answer: Store your coffee in an airtight container at room temperature, away from direct sunlight and heat. We recommend using the coffee within two weeks of opening for the best flavor.
- Can I modify or cancel my order after placing it?
- Answer: Orders can be modified or cancelled if they haven't been processed or shipped. Please contact our customer service team immediately for any changes.
- Do you offer international shipping?
- Answer: Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping policies for detailed information.
- Are your coffee beans ethically sourced?
- Answer: Yes, ethical sourcing is a core value at Tomoro Coffee. We work closely with our suppliers to ensure fair trade practices and support sustainable farming.
- How can I find out about allergens in your products?
- Answer: Allergen information is listed on our product packaging and on our website. If you have specific concerns, please contact our customer service for assistance.
- What payment methods do you accept?
- Answer: We accept various payment methods including major credit cards, PayPal, and other online payment platforms. Visit our website for a complete list of accepted payment methods.
- Do you offer a subscription service for regular deliveries?
- Answer: Yes, we offer a subscription service where you can get your favorite coffee delivered to you regularly. You can customize your subscription according to your preferences.
- How can I track my order?
- Answer: Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order’s delivery status online.
- Do you have a loyalty program?
- Answer: Yes, we have a loyalty program where customers can earn points with each purchase and redeem them for discounts on future orders. Sign up on our website to join the program.
Conclusion:
We hope these FAQs address most of your questions about Tomoro Coffee. If you have more specific queries or need further assistance, our customer service team is always ready to help. We’re committed to ensuring that your experience with Tomoro Coffee is as enjoyable and satisfying as our coffee itself.