Uptimekuma

Stay updated on the status of all your company's support tickets.

Customer portal

UptimeKuma

A status page is a publicly accessible web page that displays the current status of your services, including any incidents or disruptions that may be affecting them. By providing users with timely updates and transparency about the performance of your services, a status page helps to manage expectations, reduce support inquiries, and maintain trust in your brand.

: Select a status page platform or service provider that suits your needs and budget. Popular options include Statuspage, Cachet, and Atlassian Statuspage. Consider factors such as customization options, integration capabilities, and pricing plans.

: Sign up for an account with your chosen status page platform. Depending on the platform, you may need to provide some basic information about your organization and verify your email address.

: Customize the appearance of your status page to align with your brand identity. Upload your logo, choose color schemes, and add custom branding elements to create a seamless user experience.

: Identify the key components or services that you want to monitor and display on your status page. This could include web servers, databases, APIs, or third-party integrations. Define separate components for each service to provide granular status updates.

: Integrate your status page with monitoring tools or services to automatically update the status based on real-time data. Many status page platforms offer built-in integrations with popular monitoring tools like Pingdom, New Relic, and Datadog.

: Create incident templates for different types of incidents or disruptions that may occur. Include fields for incident title, description, severity level, affected components, and status updates. Standardized templates help ensure consistency and clarity in your communications.

: Test the incident reporting process to verify that alerts are being received and displayed correctly on your status page. Trigger test incidents or simulations to assess the responsiveness and accuracy of your status page updates.

: Establish clear incident response procedures and escalation paths for addressing service disruptions. Define roles and responsibilities within your team, set response time targets, and communicate expectations for incident resolution and communication.

: Once configured, publish your status page and make it accessible to your users. Provide a prominent link or URL on your website, app, or customer support portal to direct users to the status page.

: Promote awareness of your status page among your users and stakeholders. Encourage users to bookmark the page, subscribe to email or SMS alerts, or follow your status page on social media for real-time updates.

By following these steps, you can create your first status page and establish a transparent and reliable communication channel for keeping your users informed about the operational status of your services. Prioritize transparency, responsiveness, and proactive communication to build trust and confidence in your brand's reliability.

Provides a walkthrough on creating a status page with UptimeKuma, including design customization, what information to include, and how to publish and share the page.

Creating Your First Status Page

Status badges are small visual elements typically displayed on project repositories, documentation, or websites to provide at-a-glance information about the status of a project, such as build status, test coverage, deployment status, and more. By customizing these badges, teams can personalize them to match their branding and convey relevant project information in a clear and concise manner.

: Choose a badge provider or service that offers customizable badges for your projects. Popular options include Shields.io, Badgen, and Travis CI. Consider factors such as customization options, ease of use, and compatibility with your project hosting platform.

: Determine which metrics or indicators you want to display on your status badges. Common metrics include build status, test coverage percentage, version number, deployment status, code quality, and project activity.

: Use the badge provider's documentation or badge generator tool to generate URLs for your custom badges. Customize the badge parameters, such as label text, status message, color, and style, to match your project's requirements and branding.

: Embed the generated badge URLs in your project's README file or documentation. Use Markdown syntax or HTML image tags to display the badges alongside relevant project information, such as installation instructions, usage guidelines, and contribution guidelines.

: Experiment with different badge styles, shapes, and colors to find the most visually appealing and informative design for your badges. Consider using consistent colors and styles across different badges to maintain visual coherence and readability.

: If your project uses automated build, testing, or deployment pipelines, update the badge URLs dynamically to reflect the latest status of these processes. Integrate with CI/CD tools, version control systems, or monitoring platforms to automate badge updates based on real-time data.

: Regularly monitor the status of your badges to ensure that they accurately reflect the current state of your project. Check for any discrepancies or inconsistencies between the badge status and the actual project status and investigate and resolve any issues promptly.

: Share your customized status badges across different platforms and channels to increase visibility and accessibility. Embed badges on project websites, GitHub repositories, documentation sites, and communication channels such as Slack or Discord.

: Solicit feedback from project stakeholders and users regarding the effectiveness and usefulness of your status badges. Use this feedback to iterate on your badge design, content, and placement to better meet the needs and expectations of your audience.

: Share best practices and guidelines for creating and customizing status badges with your team members and the wider developer community. Encourage collaboration and knowledge sharing to foster a culture of transparency and effective communication.

By following these steps, you can customize status badges for your projects effectively, enhancing visibility, communication, and project management capabilities. Empower your team to stay informed and aligned with project goals and milestones through clear and customizable status indicators.

Explains how to create and customize status badges with UptimeKuma, including embedding them in websites or documentation for real-time status updates.

Customizing Status Badges for Your Projects

Status pages serve as a crucial communication tool for organizations to convey the operational status of their services to users. By mapping status pages to specific domains, organizations can deliver tailored updates to users based on their interactions with individual services or applications. This targeted approach enhances transparency and enables users to stay informed about the status of the services they rely on.

: Begin by identifying the domains and services within your organization that require monitoring and status communication. These could include web applications, APIs, databases, third-party integrations, and more.

: Establish subdomains or paths within your organization's primary domain to host status pages for specific services. For example, create a subdomain like status.example.com or use paths like example.com/status/service1 and example.com/status/service2.

: Design status page templates that align with your organization's branding and communication style. Customize these templates to include relevant information such as service status, incident history, and upcoming maintenance schedules.

: Determine where you will host your status pages for each domain or service. Options include hosting on your own servers, using a dedicated status page platform, or leveraging cloud-based solutions such as AWS S3 or GitHub Pages.

: Integrate monitoring tools or services with each domain's status page to automate status updates based on real-time data. Configure monitoring checks to track key performance indicators (KPIs) and trigger alerts or incidents when thresholds are exceeded.

: Customize incident communication settings for each domain or service to define how incidents are communicated to users. Specify the severity levels, notification methods (e.g., email, SMS, webhook), and escalation procedures for each service.

: Embed links to the respective status pages within your organization's website, application interfaces, documentation, and customer support channels. Ensure that users can easily access the status pages to stay informed about service status and updates.

: Conduct thorough testing of each status page to verify functionality, responsiveness, and accuracy. Test different scenarios, such as service downtime, performance degradation, and incident resolution, to ensure that status updates are delivered promptly and accurately.

: Promote awareness of the mapped status pages among users, stakeholders, and internal teams. Encourage users to bookmark or subscribe to updates from the status pages and provide clear instructions on how to access and interpret status information.

: Continuously monitor the performance and effectiveness of your mapped status pages. Collect feedback from users and stakeholders, analyze usage metrics, and iterate on the design, content, and communication strategies to improve transparency and user experience.

By following these steps, you can effectively map status pages to specific domains within your organization, providing targeted updates and enhancing transparency for users. Tailor your monitoring approach to meet the unique needs of each service, empowering users to stay informed and confident in the reliability of your organization's services.

A guide on how to map your UptimeKuma status pages to custom domains, enhancing brand visibility and providing a seamless experience for your users.

Status Pages and Badges

Creating Your First Status Page

Customizing Status Badges for Your Projects

Mapping Status Pages to Specific Domains