Common Issues and Solutions
Last updated July 12, 2024
Experiencing issues while using Finch? Don't worry, we've compiled a list of common problems and their solutions to help you get back on track quickly.
Issue 1: Unable to Link Bank Account
If you're having trouble linking your bank account, follow these steps:
- Verify that your bank is supported by Finch.
- Ensure that your internet connection is stable.
- Double-check your bank login credentials.
- Contact your bank to ensure there are no restrictions on your account.
- Try linking your account from a different device.
Issue 2: Transactions Not Updating
If your transactions are not updating, here are some steps to resolve the issue:
- Check if your internet connection is working properly.
- Manually refresh the transactions page.
- Ensure that your linked accounts are still active and connected.
- Wait a few minutes and try again, as there might be a temporary delay.
- Contact Finch support if the issue persists.
Issue 3: Forgot Password
If you have forgotten your Finch account password, you can reset it by following these steps:
- Go to the Finch login page.
- Click on "Forgot Password?" link.
- Enter the email address associated with your Finch account.
- Check your email for a password reset link and follow the instructions.
- Set a new password and login to your account.
These steps should help resolve some of the most frequent issues users encounter. If you're still facing problems, don't hesitate to reach out to our support team for further assistance.
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