Common Issues and Solutions
Last updated September 16, 2024
This article provides a guide to common issues encountered by users of HotelRunner and offers solutions to help you overcome these challenges. Understanding these common issues and their solutions will help you troubleshoot problems efficiently and get back on track with your hotel operations.
Common Issues and Solutions
- Login and Account Access:
- Forgot Password: If you forget your password, use the "Forgot Password" link on the login page to reset it.
- Account Locked: If your account is locked due to multiple incorrect attempts, contact HotelRunner support for assistance.
- Reservations and Bookings:
- Availability Discrepancies: If you encounter discrepancies between the inventory available in HotelRunner and on your connected OTAs, double-check your channel management settings and ensure inventory is synchronized.
- Duplicate Bookings: If you notice duplicate bookings, check if the guest made multiple reservations or if there was an error in the booking process. Contact HotelRunner support for assistance.
- Channel Management:
- OTA Connection Issues: If you encounter issues connecting to OTAs, verify your login credentials and ensure that the connection is authorized. Check if the OTA platform is experiencing any technical difficulties.
- Inventory Sync Problems: If inventory doesn't sync properly between HotelRunner and your OTAs:
- Restart the connection.
- Check for network issues.
- Contact HotelRunner support for assistance.
- Reporting and Analytics:
- Incorrect Data: If you encounter data discrepancies in your reports, double-check your settings and ensure that you are viewing the correct time period and filters.
- Missing Data: If data is missing from your reports, verify that the data is correctly inputted, and contact HotelRunner support for assistance.
Additional Tips for Troubleshooting
- Review Documentation: HotelRunner provides a comprehensive knowledge base and documentation with detailed instructions and troubleshooting guides.
- Check System Status: Visit the HotelRunner website or contact support to check for any known system outages or updates that may be impacting services.
- Contact Support: If you are unable to resolve a problem on your own, don't hesitate to contact HotelRunner's support team for assistance.
Prevention is Key
- Regular System Updates: Keep your HotelRunner account updated with the latest software versions to benefit from bug fixes and improvements.
- Regular Data Backup: Create regular backups of your HotelRunner data to ensure that you have a copy in case of data loss or system issues.
By understanding common issues and their solutions, you can prevent disruptions, troubleshoot problems effectively, and ensure the smooth operation of your hotel management system.
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