Contacting HotelRunner Support
Last updated September 16, 2024
HotelRunner provides a variety of support channels to assist you with any questions, technical issues, or concerns you may have. This article guides you through the process of contacting support and ensures you receive the help you need in a timely manner.
Accessing Support Options
- Help Center: Explore HotelRunner's comprehensive Help Center, which provides articles, FAQs, and tutorials on various aspects of the platform. You may find answers to common questions or troubleshooting tips within the Help Center.
- Live Chat: For immediate assistance, utilize the live chat feature, typically accessible from the HotelRunner website or dashboard. A live chat agent will be available to answer your questions in real-time.
- Submit a Support Ticket: If your issue requires more in-depth assistance, submit a support ticket. You can usually find the "Submit Ticket" option in the Help Center or on the HotelRunner website. Provide detailed information about your issue, including:
- Subject Line: Clearly describe the nature of your issue.
- Detailed Description: Explain the problem you are facing, including any relevant steps you've taken to troubleshoot the issue.
- Screenshots: Include screenshots of any error messages or relevant details from the HotelRunner dashboard.
- Contact Information: Ensure you provide your accurate email address and phone number so the support team can contact you if needed.
Additional Tips for Effective Support Communication
- Be Specific: When describing your issue, be as clear and specific as possible. Provide all relevant details, such as error messages, dates, times, and any other information that might be helpful.
- Check for Similar Issues: Before contacting support, search the Help Center or previous support tickets for solutions to similar problems. This may save you time and provide a quicker resolution.
Support Timeframes and Availability
- Live Chat: Live chat support is typically available during standard business hours.
- Support Tickets: Support tickets are typically addressed within 24-48 business hours. For urgent issues, consider using live chat or contacting HotelRunner by phone if available.
HotelRunner's Commitment to Support
HotelRunner is dedicated to providing comprehensive support to its users. By understanding the various support channels and following these tips for effective communication, you can ensure that your questions and concerns are addressed efficiently and effectively.
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