How to Initiate a Return

At FASHIONPHILE, we want to ensure that you are completely satisfied with your purchase. However, if you need to return an item for any reason, we have made the return process as easy and straightforward as possible. In this article, we will walk you through the steps necessary to initiate a return.

Return Eligibility

Before initiating a return, please ensure that your item is eligible. Items must be returned within 30 days of purchase and should be in their original condition and packaging. This includes all tags, accessories, and boxes.

Steps to Initiate a Return

Follow these simple steps to initiate a return:

Detailed Step Instructions

Here's a more detailed look at each step for initiating your return:

1. Log into Your FASHIONPHILE Account: Make sure you have your account credentials handy, and log in to access your order history.

2. Navigate to 'My Orders' Section: Once you're logged in, locate the 'My Orders' section. This section contains all of your recent purchases.

3. Select the Order You Wish to Return: Browse through your orders and select the specific order that contains the item you wish to return.

4. Click on 'Initiate Return' Button: On the order details page, click the button labeled 'Initiate Return.' This will start the return process.

5. Complete the Return Form: Fill out the return form accurately. You'll need to specify the reason for your return and any additional details required.

6. Print Your Return Label: After submitting the return form, a return label will be generated for you. Print this label, as you'll need it for shipping.

7. Pack and Ship Your Item: Place the item back in its original packaging (including tags and accessories), affix the return label, and ship it back to us. Make sure to keep a receipt and tracking number from your shipment.

Final Thoughts

Returning an item to FASHIONPHILE is designed to be a hassle-free experience. If you have any issues during the return process, please don’t hesitate to contact our customer support team for assistance. We appreciate your business and are here to help!