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Help Center›Returns & Exchanges›Our Return Policy

Our Return Policy

Last updated October 1, 2024

Our Return Policy

At FASHIONPHILE, we strive to create an exceptional shopping experience for our customers. We understand that buying luxury items online can sometimes lead to uncertainty, especially when it comes to sizing, condition, or style preferences. To ensure your satisfaction, we have a comprehensive return policy in place. This article will guide you through our return policy, helping you understand your options should you need to return a purchase.

Return Eligibility

You can return eligible items purchased from FASHIONPHILE within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:

  • The item must be in its original condition, unworn, and unused, with all original tags and packaging intact.
  • Certain items, such as customized or personalized products, may be final sale and ineligible for return.
  • Proof of purchase, such as an order confirmation email, should be provided.

How to Initiate a Return

Returning an item is easy. Follow these simple steps to initiate a return:

  • Log into your FASHIONPHILE account and navigate to the 'Order History' section.
  • Select the order containing the item you wish to return and click on the ‘Return’ option.
  • Fill out the return authorization form, specifying the reason for the return.
  • Once your request is submitted, you will receive a confirmation email from our customer service team with further instructions.
  • Pack the item securely in its original packaging, including all tags and accessories.
  • Ship the item back to the specified address included in the return instructions. Please note that return shipping costs may be your responsibility unless the return is due to an error on our part.

    • Refund Process

    Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If accepted, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

    Contact Us for Assistance

    If you have any questions about our return policy or need assistance with a return, our customer support team is here to help. You can reach us through the contact form on our website or via email at support@fashionphile.com.

    We appreciate your understanding and cooperation in following our return process. Our goal is to ensure you are fully satisfied with your purchase and experience at FASHIONPHILE.

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