Troubleshooting Common Issues
Last updated July 24, 2024
While we strive to provide a seamless shipping experience, sometimes you might encounter unexpected issues. Here are some common problems and helpful troubleshooting steps you can try.
Ordering & Payment Issues
- Unable to Place an Order:
- Check your internet connection: Ensure you have a stable internet connection.
- Clear your browser cache and cookies: This can help resolve potential issues related to your browser settings.
- Try a different browser: If the issue persists, try using a different web browser.
- Contact Customer Support: If you're still unable to place an order, reach out to our customer support team for assistance.
- Payment Declined:
- Verify your card details: Double-check your credit card or debit card number, expiration date, and CVV code for accuracy.
- Contact your bank: Confirm with your bank that your card is active and has sufficient funds available.
- Try a different payment method: If the issue persists, use another payment method that you have access to.
- Incorrect Billing or Shipping Address:
- Review and update your address: Correct any errors in your billing or shipping address before placing your order. Ensure your contact information is up-to-date.
Shipping & Tracking Issues
- Unable to Track Order:
- Check your email: Verify that your order confirmation email contains a valid tracking number.
- Enter the tracking number correctly: Ensure you have entered the correct tracking number in the designated field.
- Allow time for processing: Sometimes it takes a few hours for tracking information to update after your order is shipped.
- Contact Customer Support: If your tracking number is not working or you have further concerns, reach out to our customer support team.
- Delayed Delivery:
- Check estimated delivery timeframe: Review the estimated delivery date provided in your order confirmation email.
- Consider factors like weather or holidays: Delivery times can be impacted by weather conditions, holidays, or other unforeseen circumstances.
- Contact Customer Support: If your package is significantly delayed or you have questions about its whereabouts, contact our customer support team.
Account Issues
- Forgotten Password: Use the "Forgot Password" link on the login page to reset your password.
- Unable to Login: Ensure you're using the correct email and password. Verify that caps lock is not enabled. Clear your cache and cookies. If the issue persists, contact customer support.
Additional Tips
- Refresh your web browser: A simple refresh can often resolve minor glitches or loading errors.
- Check for updates: Make sure your web browser and the Veho app are up to date.
- Contact customer support for help: If none of these troubleshooting steps resolve the issue, reach out to Veho customer support for assistance.
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