Frequently Asked Questions (FAQs)
Last updated July 24, 2024
Welcome to the Veho FAQ section! Here you'll find answers to some of our most frequently asked questions about our shipping services, ordering process, and account management.
Shipping & Delivery
- What areas do you ship to? Veho currently services a wide range of areas, but our coverage continues to expand. You can enter your zip code into our shipping calculator to see if we deliver to your location.
- How much does shipping cost? Shipping rates are based on the destination, package weight and size, and the selected shipping method. You can find instant shipping quotes using our online calculator.
- How long does it take to deliver? Delivery times vary based on the shipping option you choose, your location, and current shipping volume. Check our estimated delivery times on each product page or in your order confirmation email.
- How can I track my order? You can track your order using the tracking number provided in your order confirmation email. Visit our website, use the Veho app, or contact our customer support team for help.
- What happens if my package is lost or damaged? We offer shipping insurance to protect against loss or damage during transit. Contact us immediately if your package is damaged or does not arrive as expected.
Ordering
- How do I place an order? Follow the simple steps on our website to browse, select your items, enter your delivery address, choose shipping options, and complete payment.
- Can I modify my order after placing it? Once an order is placed, changes can be made through our customer support team. If the order has already shipped, we may not be able to modify it.
- How can I cancel my order? Contact Veho customer support as soon as possible to request a cancellation. Order cancellations are subject to our order cancellation policy.
Account & Profile
- How do I create a Veho account? To create a Veho account, go to the "Sign Up" or "Create Account" section on our website. Follow the prompts to provide your information and verify your email address.
- Can I manage my orders and profile online? Yes, you can access your account to view order history, track shipments, update your information, and manage your preferred payment methods.
- What if I forgot my password? If you've forgotten your password, click on the "Forgot Password" link on the login page. We'll send you a password reset link to your email address.
Assistance
- How can I contact Veho customer support? You can reach our customer support team by phone, email, or through our website's contact form.
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