Returns & Refunds Policy
Last updated July 24, 2024
Veho is committed to customer satisfaction. If you're not entirely happy with your purchase, you can return it for a full refund within 30 days of receiving your order.
Eligibility for Returns
- Unopened and Unused: Items must be returned in their original, unopened packaging and in unused condition.
- Within 30 Days: The return window is 30 days from the date you received your order.
- Returned to Veho: Items must be returned to the Veho warehouse, or designated return address, following the return process provided.
Initiating a Return
1. **Contact Veho Support:** Reach out to Veho's customer support team via phone or email to initiate the return process. You'll be provided with return instructions and a return shipping label.
2. **Pack and Ship:** Securely repackage the item in its original packaging. Affix the pre-paid return shipping label provided to the package.
3. **Track Your Return:** Once your package is shipped, track its status using the provided tracking number.
Refunds
- Full Refund: Veho will issue a full refund for eligible returned items. Refunds will be processed to your original payment method.
- Processing Time: Refunds may take 3-5 business days to appear on your account, depending on your bank or card issuer.
Exceptions
- Custom Orders: Items that were customized or made to order are not eligible for returns.
- Damaged Items: If you received a damaged item, contact Veho support immediately. Please provide photographic evidence of the damage for a prompt resolution.
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