FAQs
Last updated September 30, 2024
Frequently Asked Questions (FAQs)
Welcome to the FAQs section of Clovia's Help Center! Here, we have curated answers to some of the most commonly asked questions by our customers. Whether you have inquiries about our products, order processes, returns, or customer support, you will find the information you need to enhance your shopping experience. If your question isn’t addressed here, feel free to reach out to our customer service team.
Product Information
1. What types of products does Clovia offer?
- Clovia offers a wide range of products including lingerie, sleepwear, and activewear.
- We focus on providing high-quality comfort and style across all our collections.
Order Management
2. How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking link.
- You can also log into your Clovia account and navigate to 'My Orders' to track your shipment.
Returns and Exchanges
3. What is Clovia's return policy?
- You can return any unworn and unwashed items within 30 days from the date of delivery.
- Please ensure that all original tags are attached to the items for a successful return.
Size Guide
4. How can I determine my correct size?
- We recommend measuring your bust, waist, and hips to find your size in our size guide.
- Refer to the size chart available on each product page for specific sizing information.
Payment Options
5. What payment methods are accepted?
- Clovia accepts a variety of payment methods including credit/debit cards, net banking, and select e-wallets.
- Ensure that your payment method is valid and has sufficient balance before placing your order.
Customer Support
6. How can I contact customer service?
- You can reach our customer service team via email or through the contact form available on our website.
- We also offer live chat support during business hours for immediate assistance.
We hope this FAQ section has answered your questions effectively. For any further inquiries, please do not hesitate to contact our support team. Thank you for shopping with Clovia!