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Clovia

Welcome to the Clovia Live Chat Support Guide! Our live chat feature is designed to provide you with quick, convenient, and effective assistance whenever you need help with your orders, products, or any inquiries you may have. With just a few clicks, you can connect with our dedicated customer support team and get immediate answers to your questions, ensuring a seamless shopping experience on Clovia.

In this guide, we will walk you through how to access and effectively use the live chat feature on the Clovia website. Whether you need help navigating the site, understanding our products, or require assistance with an order, our team is here to help you.

The live chat feature is easily accessible from any page on the Clovia website. Just follow these simple steps:

Look for the chat icon: On the bottom right corner of your screen, you will see a chat icon (often represented by a speech bubble).

Click the chat icon: Click on the icon to open the live chat window.

Start chatting: A chat window will appear, prompting you to enter your name and any questions you have. After filling in this information, press 'Start Chat' to connect with a customer service representative.

To ensure that you receive the best possible assistance from our customer support team, consider the following tips:

Be clear and concise: When asking your question, make sure to be as specific as possible so that the representative can assist you effectively.

Provide necessary details: If you're inquiring about an order, include your order number or related details to help expedite the process.

Stay patient: Our support team is dedicated to helping you, but they may take a moment to respond during busy times.

By following these steps and tips, you will be able to make the most out of Clovia’s live chat support feature. We're committed to providing you with a positive shopping experience and look forward to assisting you with any questions you might have!

How to use Clovia's live chat feature for immediate assistance.

Live Chat Support Guide

Welcome to the FAQs section of Clovia's Help Center! Here, we have curated answers to some of the most commonly asked questions by our customers. Whether you have inquiries about our products, order processes, returns, or customer support, you will find the information you need to enhance your shopping experience. If your question isn’t addressed here, feel free to reach out to our customer service team.

1. What types of products does Clovia offer?

Clovia offers a wide range of products including lingerie, sleepwear, and activewear.

We focus on providing high-quality comfort and style across all our collections.

Once your order is shipped, you will receive a confirmation email with a tracking link.

You can also log into your Clovia account and navigate to 'My Orders' to track your shipment.

You can return any unworn and unwashed items within 30 days from the date of delivery.

Please ensure that all original tags are attached to the items for a successful return.

We recommend measuring your bust, waist, and hips to find your size in our size guide.

Refer to the size chart available on each product page for specific sizing information.

Clovia accepts a variety of payment methods including credit/debit cards, net banking, and select e-wallets.

Ensure that your payment method is valid and has sufficient balance before placing your order.

You can reach our customer service team via email or through the contact form available on our website.

We also offer live chat support during business hours for immediate assistance.

We hope this FAQ section has answered your questions effectively. For any further inquiries, please do not hesitate to contact our support team. Thank you for shopping with Clovia!

A compilation of frequently asked questions regarding Clovia's services and policies.

FAQs

At Clovia, we strive to provide exceptional customer service to ensure your shopping experience is both enjoyable and seamless. Whether you have questions about our products, need assistance with an order, or wish to leave feedback, we are here to help. This article will guide you through the different ways you can contact our customer service team effectively.

Clovia offers several channels through which you can reach our customer service representatives. Choose the method that is most convenient for you:

Email Support: You can send an email to our customer service team at 

. Ensure to include your order number and specific concerns to receive quicker assistance.

Live Chat: For immediate assistance, use our live chat feature available on the Clovia website. Simply click on the chat icon located at the bottom-right corner of the screen.

Phone Support: Prefer speaking to someone directly? Call our customer service hotline at 

. Our team is available from 9 AM to 7 PM IST to handle your queries.

Social Media: Connect with us on social media platforms like Facebook, Instagram, and Twitter. Send us a direct message, and our team will respond promptly.

Tips for Effectively Contacting Customer Service

To make the most of your experience when contacting customer service, consider the following tips:

Be Clear and Concise: Clearly state your question or issue to help our team assist you more efficiently.

Have Your Order Information Ready: If applicable, have your order number and any related information at hand for quicker resolution.

Be Patient: During peak times, you may experience longer wait times. We appreciate your understanding.

At Clovia, we are dedicated to providing you with the best possible service. Don’t hesitate to reach out using any of the methods mentioned above. Your satisfaction is our top priority, and we look forward to assisting you!

Different ways to get in touch with Clovia's customer support team.

Customer Support