Receiving Your Refund
Last updated September 26, 2024
Receiving Your Hanni Refund
After Hanni receives and approves your returned item(s), your refund will be processed. This article explains what to expect during the refund process.
Refund Process and Timeline
- Confirmation of Return: Once Hanni receives your return, they will inspect the item to ensure it meets the return policy requirements (see Hanni's Return & Exchange Policy for details). You will typically receive a notification either through email or another chosen communication method once your return is received and processed.
- Refund Processing Time: After the inspection and approval of your return, the refund processing time may vary. Hanni will usually indicate an estimated timeframe for the refund to be reflected in your account. This timeframe depends on your payment method and your bank's processing times.
- Refund Method: The refund will typically be processed back to the original payment method used during your purchase. If you paid with a credit card, the refund will be credited back to that card. If you paid via PayPal, the refund will be returned to your PayPal account.
- Checking Your Refund: Once the refund is processed, it might take a few business days to appear in your account. Check your credit card statement or your PayPal account for confirmation of the refund.
- Delayed Refunds: If you do not see the refund reflected in your account within the expected timeframe, contact Hanni's Customer Support team. They can help investigate the reason for the delay and provide an update.
Contacting Customer Support
If you have any questions or encounter issues regarding your refund, contact Hanni Customer Support through the available communication channels shown on the website. Provide your order number and any other relevant details to help expedite the process.
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