Initiating a Return or Exchange
Last updated September 26, 2024
Hanni wants to ensure you're completely satisfied with your purchase. If you need to return or exchange an item, please follow these steps. Before initiating a return or exchange, please review Hanni's full return and exchange policy available on the website for complete details on eligibility and procedures.
Returning or Exchanging an Item
- Review Hanni's Return Policy: Familiarize yourself with Hanni's return policy, paying close attention to the timeframes for returns and exchange eligibility criteria (e.g., unworn, unwashed, with original tags).
- Check Your Order Confirmation: Locate your order confirmation email to find your order number. This number is crucial for processing your return or exchange request efficiently.
- Contact Hanni Customer Support: Contact Hanni's customer service team to initiate your return or exchange request. You can usually do so by email or through a contact form on their website.
- Obtain a Return Authorization (RA) Number: Hanni's customer support team will provide you with a Return Authorization (RA) number. This number is essential and must be included with your return shipment. Without this number, your return or exchange may not be processed.
- Package Your Item Carefully: Pack the item securely in its original packaging or a suitable alternative, protecting it from damage during transit. Include any original tags and accessories that came with the item.
- Include the RA Number: Clearly write or affix the RA number to the outside of your return package, usually in a visible location.
- Ship Your Return: Use the shipping method provided or recommended by Hanni's customer support team for your return. Remember to retain proof of postage or tracking information.
- Await Confirmation: After Hanni has received and processed your return, communicate with Hanni to confirm receipt. They will usually communicate on the next steps in your return or exchange. This communication will depend on the method chosen to communicate.
- Exchange or Refund Processing: The final step is to await confirmation of the completion of your return or exchange and for any subsequent refund to be processed if necessary.
Important Considerations
- Timeframes: Returns are subject to timeframes specified in Hanni's return policy. Exceeding these time limits might affect your eligibility.
- Shipping Costs: Hanni's return policy will outline who is responsible for return shipping costs.
Always refer to Hanni's current return and exchange policy for the latest information and specific instructions.
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