Returns & Exchanges
Last updated September 21, 2024
At Adelante Shoe Co., we want you to be completely satisfied with your purchase. If for any reason you're not happy with your shoes, we offer a hassle-free return and exchange policy.
How to Return or Exchange an Item
- Return Window: You have 30 days from the date you received your order to initiate a return or exchange.
- Return Eligibility: Items must be unworn, unwashed, and in their original packaging with all tags attached.
- Start a Return or Exchange: You can easily begin a return or exchange process through our website:
- Login to your account: If you have an account, log in to access your order details.
- Access Order History: Find the order you wish to return or exchange and select the option "Return/Exchange."
- Choose Reason: Select the reason for your return – size, style, or other.
- Confirm Details: Review your return or exchange request and confirm your order details.
- Package Your Return: Place the item(s) securely in their original packaging, including all original tags and labels.
- Print Return Label: Your return label will be automatically generated and provided, which you can print and attach to the package.
- Ship Your Return: Drop off your package at your nearest shipping carrier location.
- Processing Your Return: Once your return is received and processed, you will receive an email confirmation and a refund (if applicable).
- Exchanges: For exchanges, choose your desired size and style and provide the shipping information for the new order.
**Please Note:** You are responsible for return shipping costs unless the return is due to a shipping error or defective product. Return shipping costs are non-refundable.
**Contact Us:** If you have any questions regarding our return or exchange policy, please contact our customer support team. We're here to help!
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