Returns and Exchanges
Last updated September 24, 2024
Babylist strives to ensure you're satisfied with your purchases. Here's a guide to our return and exchange policies:
Return Policy:
- Timeframe: You have 30 days from the date of delivery to return an eligible item for a refund.
- Conditions: Items must be returned in their original condition, unused, and with all tags attached.
- Shipping Costs: You are responsible for the return shipping costs unless the item is defective or damaged.
- Refund Processing: Refunds will be processed to the original payment method within 7-10 business days of receiving your returned item.
Exchange Policy:
- Timeframe: You have 30 days from the date of delivery to exchange an eligible item.
- Conditions: Items must be returned in their original condition, unused, and with all tags attached.
- Shipping Costs: You are responsible for the return shipping costs unless the item is defective or damaged.
- Exchange Processing: Once we receive your returned item, we will ship the exchange item to you.
How to Initiate a Return or Exchange:
- Contact Babylist Support: Reach out to the Babylist customer support team for assistance with initiating a return or exchange.
- Return Shipping Label: Babylist will provide you with a pre-paid return shipping label for eligible returns.
- Packaging Instructions: You will receive detailed instructions on how to package and ship your returned item.
Exclusions:
- Personalized Items: Please note that personalized items, such as engraved items or monogrammed items, are not eligible for returns or exchanges.
- Used or Damaged Items: Items that are used, damaged, or missing parts are not eligible for a refund or exchange.
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