Refund Process Explained
Last updated October 10, 2024
Refund Process Explained
At Zouk, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes, a product may not meet your expectations. This article will guide you through our refund process, making it as simple and straightforward as possible.
Our refund policy is designed to protect our customers while maintaining our commitment to ethical practices and transparency.
Eligibility for Refunds
Before you initiate a refund request, please remember that:
- Items must be returned within 30 days of delivery.
- Products should be in their original packaging, unworn, and unused.
- Personalized or customized items are not eligible for refunds.
Step-by-Step Refund Process
To initiate a refund, please follow the steps outlined below:
- Step 1: Visit our website and log into your account.
- Step 2: Navigate to the 'Order History' section to find the order you wish to return.
- Step 3: Click on the 'Request Refund' option next to the relevant order.
- Step 4: Fill out the refund request form. Ensure you provide a clear reason for the return.
- Step 5: Carefully pack the item in its original packaging, including any tags and accessories.
- Step 6: Ship the item back to us using a reliable shipping service. Keep the tracking information safe.
- Step 7: After we receive and inspect the item, we will process your refund within 5-7 business days.
Refund Method
Refunds are issued using the same payment method that was used at the time of purchase. If you paid via credit card, the refund will be credited back to your card. For cash-on-delivery orders, refunds will be processed to your bank account via direct transfer.
Contact Us
If you have any questions or require assistance during the refund process, please do not hesitate to contact our customer support team. We are here to help you every step of the way!