Return Policy Overview
Last updated October 10, 2024
Return Policy Overview
At Zouk, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our return policy is designed to be straightforward and accommodating, allowing you to return or exchange items that do not meet your expectations. Whether it’s due to a size issue, a change of mind, or a product defect, we are here to assist you in making the return process as easy as possible.
Key Points of Our Return Policy
Before initiating a return, please keep the following points in mind:
- Items must be returned within 30 days of receipt.
- Products must be unused, in original packaging, and in the same condition as when you received them.
- Some items may be exempt from returns, such as custom-made products or clearance items.
How to Initiate a Return
If you need to return an item, please follow these steps:
- Visit our website and navigate to the 'Returns' section in the customer service area.
- Fill out the return request form with your order number and details about the item you wish to return.
- Receive your return authorization from our customer support team via email.
- Pack the item securely in its original packaging, including any tags or accessories.
- Ship the item back to us using the address provided in your return authorization email.
- Keep the tracking number for your records until we confirm the return has been received.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Following verification, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
Should you have any questions regarding your return, our customer support team is readily available to assist you. We value your feedback and aim to improve our services continuously.
Thank you for choosing Zouk, and we hope to serve you again!