Common Issues & Solutions with Immersed
Last updated June 7, 2024
While using Immersed, you might face a few common issues. In this article, we will provide a rundown of some of these issues and solutions to overcome them.
Troubleshooting Common Issues
- Issue 1 - Difficulty Logging In: If you can't log in to your account, make sure you're using the correct username and password. If the problem persists, use "Forgot password" link to reset your password.
- Issue 2 - Connectivity Issues: Immersed runs on internet connectivity. If you’re facing issues with loading or lag, check your internet connection. Try reconnecting to your WiFi or switch to a more stable internet connection, if possible.
- Issue 3 - Compatibility Problems: Immersed supports a range of devices and operating systems. If you face issues with using Immersed, ensure your device meets the necessary system requirements as listed on our website.
- Issue 4 - Multi-Screen Disfunctions: If you're having trouble with multi-screen functions, ensure your VR hardware is functioning correctly, and the Immersed application is up to date. Restarting your device or application often resolves such issues.
- Issue 5 - Voice and Team Space Issues: Should you encounter difficulty in hearing or transmitting voice in team spaces, first check your microphone and/or headset. Then, confirm that the right audio devices are selected in Immersed's settings.
Please refer to our detailed troubleshooting guides in the 'Technical Assistance' category if you face other issues. Also, don’t hesitate to get in touch with our support team for personalized assistance.
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