Contacting Adjust Support
Last updated July 29, 2024
Adjust provides comprehensive support to help you maximize your platform usage and resolve any issues you might encounter. This guide outlines the different ways you can contact Adjust support to receive assistance with the Adjust SDK, API, or any other aspect of the platform.
Contacting Adjust Support
- Submit a Support Ticket:
- Visit the Adjust website (adjust.com) and log in to your Adjust dashboard.
- Navigate to the "Support" section.
- Click the "Submit a Ticket" button.
- Provide a detailed description of your issue, including:
- The platform you are using (iOS, Android).
- The Adjust SDK version.
- The API version (if applicable).
- The specific error message you are encountering.
- Any relevant code snippets or screenshots.
- Live Chat:
- Access the live chat feature available on the Adjust website.
- This option provides instant support for basic questions and troubleshooting.
- Phone Support:
- For faster assistance, consider contacting Adjust support by phone.
- Contact information can be found on the Adjust website.
- Community Forum:
- Join Adjust's online community forum to engage with other Adjust users, share knowledge, and find solutions to common challenges.
Recommendations for Filing a Support Ticket
- Clear and Concise: Write a concise and straightforward explanation of your issue.
- Detailed Information: Provide as much information as possible to help the support team understand your problem quickly.
- Code Snippets: Include relevant code snippets to illustrate the issue you are facing.
- Screenshots: Share screenshots of error messages or relevant sections of your Adjust dashboard.
By utilizing these various support channels, you can quickly access the assistance you need from Adjust's support team to resolve issues, optimize your platform usage, and achieve your mobile app marketing goals.
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