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When working with the Adjust SDK and API, you may encounter specific error messages that provide clues to resolve issues. This article will outline some common error messages, their potential causes, and solutions for addressing them.

"Invalid App Token" / "Missing App Token":

"Invalid Event Token" / "Missing Event Token":

"Event Tracking Disabled" / "Tracking Disabled":

"Session Tracking Error" / "Unable to Track Session":

"Invalid API Credentials" / "Authentication Error" / "Unauthorized":

"API Rate Limit Exceeded" / "Too Many Requests":

"Invalid Request" / "Bad Request" / "400 Status Code":

"Internal Server Error" / "500 Status Code":

By understanding these common error messages and their common causes, you can troubleshoot SDK and API issues more efficiently and quickly resolve problems, ensuring smooth data tracking and insightful reporting.

Get solutions to frequently encountered error messages related to Adjust.

Common Error Messages and Solutions

Ensuring accurate and reliable tracking of app installs and user events is crucial for effective mobile app marketing. This article will guide you through troubleshooting steps to diagnose and fix common tracking issues that you might encounter while using Adjust.

 Test your app on multiple devices and operating system versions to ensure consistent tracking across various environments.

  Consult the comprehensive Adjust documentation for detailed troubleshooting guides, best practices, and known issues. 

 If you continue to experience tracking issues, reach out to Adjust's support team for assistance.

Find strategies to diagnose and solve problems related to tracking accuracy and data inconsistencies.

Troubleshooting Tracking Issues

Adjust provides comprehensive support to help you maximize your platform usage and resolve any issues you might encounter. This guide outlines the different ways you can contact Adjust support to receive assistance with the Adjust SDK, API, or any other aspect of the platform. 

Recommendations for Filing a Support Ticket

  Write a concise and straightforward explanation of your issue. 

  Provide as much information as possible to help the support team understand your problem quickly.

  Include relevant code snippets to illustrate the issue you are facing.

  Share screenshots of error messages or relevant sections of your Adjust dashboard.

By utilizing these various support channels, you can quickly access the assistance you need from Adjust's support team to resolve issues, optimize your platform usage, and achieve your mobile app marketing goals.

Learn how to reach out to Adjust's support team for assistance.

Troubleshooting & Support

Common Error Messages and Solutions

Troubleshooting Tracking Issues

Contacting Adjust Support