Tracking Your Order
Last updated September 30, 2024
Once your order has been shipped, you can track its progress using the tracking number provided. This guide will walk you through how to track your order efficiently.
Obtaining the Tracking Number
After your order has been shipped, you'll receive a shipping confirmation email containing the tracking number and a link to track your shipment. Alternatively, you can obtain the tracking number by following these steps:
1. **Access Your Order History**: Log in to your account and navigate to your order history.
2. **Select the Shipped Order**: Find the order you want to track and click on it.
3. **View Tracking Number**: On the order details page, you'll find the current status of your order and the tracking number.
Tracking Your Order: Official Carrier's Website
To track your order using the official shipping carrier's website, follow these steps:
1. **Identify the Shipping Carrier**: The shipping carrier's name will be listed next to the tracking number on the order details page. Common carriers include USPS, UPS, FedEx, and DHL.
2. **Visit the Carrier's Website**: Using a web browser, visit the official website of the shipping carrier handling your order.
3. **Enter the Tracking Number**: On the carrier's website, enter the tracking number provided in the "Tracking Number" field (or similar field name).
4. **Access the Tracking Information**: Click on the "Track" button (or similar button) to access real-time tracking information about your order's progress.
Tracking Your Order: My American Shop Website
You can also track your order directly on our website by following these steps:
1. **Access Your Order History**: Log in to your account and navigate to your order history.
2. **Select the Shipped Order**: Find the order you want to track and click on it.
3. **Track Shipment**: On the order details page, you'll find the current status of your order. Click on the "View Tracking Details" button to access the shipping carrier's tracking page.
Tracking Your Order: My American Shop App
For added convenience, you can also track your order using our mobile app. Here's how:
1. **Log In to the App**: Open the My American Shop app and log in to your account.
2. **Navigate to Your Orders**: Tap on the "Me" tab at the bottom of the screen, then select "Your Orders".
3. **Select the Shipped Order**: Find the order you want to track and tap on it.
4. **View Tracking Information**: On the order details page, you'll find the current status of your order. Tap on the "Track Shipment" button to access the shipping carrier's tracking page.
Understanding Order Statuses
As you track your order, you'll encounter various order statuses. Here are some common statuses and their meanings:
- Pending: Your order is still being reviewed for any issues or potential errors.
- Processing: Your order is being prepared for shipping. This stage includes picking, packing, and labeling your order.
- Shipped: Your order has left our warehouse, and it's on its way to you. You should also receive a shipping confirmation email with the tracking number at this stage.
- In Transit: Your order is currently in transit to its destination.
- Out for Delivery: Your order is out for delivery. You may receive an estimated delivery date and time at this stage.
- Delivered: Your order has been successfully delivered.
- Delivered with Signature: Your order has been delivered, and a signature was required to confirm receipt.
- Attempted Delivery: Your order could not be delivered as planned. The carrier may leave a delivery notice or attempt delivery at a later time.
By following these steps, you can efficiently track your order on My American Shop, ensuring you're always informed about its progress. If you have any questions or encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.