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My American Shop | Planet Foods

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Customer portal

Welcome to our General FAQs section, where you'll find answers to commonly asked questions about shopping, ordering, returns, and other topics related to My American Shop. If you don't find the information you're looking for, please don't hesitate to 

**Q: How do I browse products on My American Shop?**

A: You can browse our products by categories or use the search bar at the top of any page. Click on "Shop By Category" to view our product categories or enter a keyword in the search bar to find specific products.

**Q: Can I shop for a specific dietary need or allergy?**

A: Yes, we offer products catering to various dietary needs and allergies. Use our filters on the product listing pages to find products tailored to your dietary preferences or restrictions.

**Q: How do I place an order on My American Shop?**

A: Browse our product categories or use the search bar to find the items you want. Add them to your cart, review your order summary, select your preferred shipping method, enter your shipping and payment information, and place your order.

**Q: What payment methods do you accept?**

A: We accept various credit and debit cards, PayPal, Apple Pay, and Google Pay. Visit our 

A: Shipping times depend on your location and the shipping method you choose. Estimated delivery times can be found in our 

A: Yes, once your order has been shipped, you'll receive a shipping confirmation email with a tracking number and a link to track your shipment. You can also track your order directly on our website or using our mobile app.

A: Our return policy allows you to return or exchange most items within 30 days of delivery, provided they are in their original, unopened, and undamaged condition. For more information, visit our 

A: Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number, then access our Returns Portal to initiate the return process. Follow the steps outlined in our 

**Q: How long does it take to process a refund?**

A: Once your return has been successfully processed, and the returned item(s) meet our return criteria, we'll initiate the refund process. Please allow up to 7-10 business days for the refund to be processed and appear in your account. The refund will be issued in the same tender used for the original purchase.

**Q: How do I create an account on My American Shop?**

A: Click on "My Account" at the top-right corner of any page, then select "Create an Account". Follow the prompts to enter your personal information and create a new account.

A: Click on "My Account" at the top-right corner of any page, then select "Log In". Enter your registered email address and password, and click "Log In" to access your account dashboard.

**Q: How do I manage my account settings?**

A: Click on "My Account" at the top-right corner of any page, then select "Account Settings". Here, you can update your personal information, shipping addresses, password, and newsletter preferences.

**Q: How can I contact My American Shop's customer support team?**

A: You can contact our customer support team through our 

 page or by phone. Our contact details can be found on our 

**Q: How do I provide feedback or share an idea for My American Shop?**

A: We value your feedback and ideas! You can share your thoughts by filling out the "Contact Us" form on our 

Answers to common questions about shopping on My American Shop.

General FAQs

Encountering issues while shopping on My American Shop? Don't worry – we've compiled a list of common problems and their solutions to help you resolve them quickly.

**Problem: I can't find the product I'm looking for.**

: Try using different search terms or browsing through our product categories. If you're still having trouble, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

**Problem: The website is loading slowly.**

: Clear your browser cache, close any unnecessary browser tabs, and try again. If the issue persists, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

**Problem: I can't add a product to my cart.**

: Ensure the product is still in stock and available for purchase. If you're still having trouble, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

**Problem: I'm having trouble placing my order.**

: Double-check your order summary, shipping method, and payment information. If you're still experiencing issues, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

**Problem: My order hasn't shipped yet, and the estimated delivery date has passed.**

: Check your order status in your order history. If your order hasn't shipped yet, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

**Problem: The tracking information for my order is incorrect or outdated.**

: Refresh the tracking information on the shipping carrier's website or try tracking your order using our website or mobile app. If the issue persists, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

**Problem: I can't initiate a return for my order.**

: Ensure your order meets our return eligibility criteria and that you have not washed, worn, or used any product designed for personal use. If you're still having trouble, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

**Problem: I haven't received my refund yet, and the refund process has been completed.**

: Please allow up to 7-10 business days for the refund to be processed and appear in your account. If you haven't received your refund after this time, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

**Problem: I can't log in to my account.**

: Ensure you're entering the correct email address and password. If you've forgotten your password, click on the "Forgot Password" link on the login page to reset it. If you're still having trouble, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

**Problem: I'm having trouble updating my account information.**

: Ensure you're following the prompts in our account settings page. If you're still experiencing issues, please [contact our customer support team](https://www.myamericanshop.com/contact-us).

 Clear your browser cache and cookies to resolve minor issues with browsing, loading, or displaying content on our website.

 Try using a different web browser or device to access our website.

 If you're still encountering issues, please [contact our customer support team](https://www.myamericanshop.com/contact-us), and we'll be happy to assist you in resolving any troubles you may be experiencing on My American Shop.

Solutions to common problems experienced by customers.

Troubleshooting Common Issues

Once your order has been shipped, you can track its progress using the tracking number provided. This guide will walk you through how to track your order efficiently.

After your order has been shipped, you'll receive a shipping confirmation email containing the tracking number and a link to track your shipment. Alternatively, you can obtain the tracking number by following these steps:

1. **Access Your Order History**: Log in to your account and navigate to your order history.

2. **Select the Shipped Order**: Find the order you want to track and click on it.

3. **View Tracking Number**: On the order details page, you'll find the current status of your order and the tracking number.

Tracking Your Order: Official Carrier's Website

To track your order using the official shipping carrier's website, follow these steps:

1. **Identify the Shipping Carrier**: The shipping carrier's name will be listed next to the tracking number on the order details page. Common carriers include USPS, UPS, FedEx, and DHL.

2. **Visit the Carrier's Website**: Using a web browser, visit the official website of the shipping carrier handling your order.

3. **Enter the Tracking Number**: On the carrier's website, enter the tracking number provided in the "Tracking Number" field (or similar field name).

4. **Access the Tracking Information**: Click on the "Track" button (or similar button) to access real-time tracking information about your order's progress.

Tracking Your Order: My American Shop Website

You can also track your order directly on our website by following these steps:

3. **Track Shipment**: On the order details page, you'll find the current status of your order. Click on the "View Tracking Details" button to access the shipping carrier's tracking page.

Tracking Your Order: My American Shop App

For added convenience, you can also track your order using our mobile app. Here's how:

1. **Log In to the App**: Open the My American Shop app and log in to your account.

2. **Navigate to Your Orders**: Tap on the "Me" tab at the bottom of the screen, then select "Your Orders".

3. **Select the Shipped Order**: Find the order you want to track and tap on it.

4. **View Tracking Information**: On the order details page, you'll find the current status of your order. Tap on the "Track Shipment" button to access the shipping carrier's tracking page.

As you track your order, you'll encounter various order statuses. Here are some common statuses and their meanings:

: Your order is still being reviewed for any issues or potential errors.

: Your order is being prepared for shipping. This stage includes picking, packing, and labeling your order.

: Your order has left our warehouse, and it's on its way to you. You should also receive a shipping confirmation email with the tracking number at this stage.

: Your order is currently in transit to its destination.

: Your order is out for delivery. You may receive an estimated delivery date and time at this stage.

: Your order has been successfully delivered.

: Your order has been delivered, and a signature was required to confirm receipt.

: Your order could not be delivered as planned. The carrier may leave a delivery notice or attempt delivery at a later time.

By following these steps, you can efficiently track your order on My American Shop, ensuring you're always informed about its progress. If you have any questions or encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.

Instructions on how to track the status of your order.

Track Order & FAQs