Contacting Support
Last updated June 28, 2024
If you're experiencing issues or need assistance with RedotPay, our support team is here to help. Follow the steps below to reach out to our support team.
Steps to Contact Support
- Go to the RedotPay website and log in to your account.
- Navigate to the 'Help Center' section located in the main menu.
- Click on 'Contact Support' to open the support request form.
- Fill out the form with the necessary details, including your issue and account information.
- Once completed, click 'Submit' to send your support request.
- You will receive a confirmation email with a ticket number and further instructions.
- Our support team will review your request and get back to you within 24-48 hours.
For urgent issues, you can also reach out to our support team via phone or live chat available on the support page during business hours.
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