Slow Internet Speeds
Last updated September 2, 2024
Experiencing slow internet speeds can be frustrating. This guide will help you identify and resolve common causes of slow internet performance.
Troubleshooting Slow Internet Speeds
- Check Your Internet Plan:
- Speed Limit: Ensure you understand the maximum download speed of your current internet plan.
- Data Caps: If you have a data-capped plan, check your data usage to see if you've reached your limit.
- Check Network Activity:
- Bandwidth Usage: Multiple devices using the internet simultaneously can consume bandwidth, leading to slow speeds.
- Downloads and Streaming: Large downloads or high-definition streaming can slow down your internet for other devices.
- Check Your Router and Modem:
- Restart Router and Modem: Power cycle your router and modem by turning them off, waiting 30 seconds, then turning them back on.
- Check Connections: Ensure all cables are securely connected.
- Check Wi-Fi Signal Strength:
- Move Closer to Router: Try moving closer to your router to improve Wi-Fi signal strength.
- Interference: Check for potential sources of interference, such as microwaves or cordless phones, that might affect your Wi-Fi signal.
- Update Router Firmware: Update your router's firmware to the latest version; outdated firmware can cause performance issues.
- Check Your Devices:
- Device Resources: Close any unnecessary programs or browser tabs on your computer.
- Device Updates: Make sure your operating system and software are up to date.
- Check for Malware:
- Malware Scan: Run a malware scan on your computer to rule out any malicious software that might be slowing down your internet.
- Contact Tachus Support:
- Outage Check: Check Tachus's website or app for reports of outages in your area.
- Report Issue: If there isn't an outage, contact Tachus customer support to report the slow internet speed issue.
Additional Tips
- Check for Network Congestion: Slow speeds can be caused by network congestion, especially during peak hours.
- Optimize Network Settings: Adjust network settings to improve performance; for example, adjust MTU settings or enable QoS (Quality of Service).
- Consider a Wired Connection: A wired Ethernet connection can often offer faster speeds than Wi-Fi.
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