No Internet Connection
Last updated September 2, 2024
This guide will help you troubleshoot common issues that cause you to lose your internet connection.
Troubleshooting Steps
- Check Your Modem and Router:
- Power Cycle: Turn off your modem and router for 30 seconds, then turn them back on.
- Check Connections: Make sure all cables are securely connected to both your modem and router.
- Check Your Network Settings:
- Wi-Fi Connection: If you're using Wi-Fi, make sure your device is connected to the correct network.
- Ethernet Connection: If you're using a wired connection, ensure the Ethernet cable is plugged into the correct port on your router.
- Check Tachus Service:
- Outage Check: Visit the Tachus website or their app to see if there is a known outage in your area.
- Contact Support: If there isn't an outage, call Tachus customer support to report the issue.
- Restart Your Device:
- Computer: Restart your computer and try connecting to the internet again.
- Mobile Device: Restart your smartphone or tablet.
- Check for Malware:
- Malware Scan: Run a malware scan on your computer to ensure it isn't affecting your internet connection.
- Check Your Firewall:
- Firewall Settings: Make sure your firewall isn't blocking internet access.
- Check Your Antivirus:
- Antivirus Settings: Ensure your antivirus isn't interfering with your internet connection.
- Update Antivirus: Keep your antivirus software up to date.
Additional Tips
- Check for Loose Connections: Inspect all cables (modem, router, Ethernet cable) for any loose connections or damage.
- Move Closer to Router: If you're using Wi-Fi, try moving closer to your router to improve signal strength.
- Restart Your Router: Sometimes restarting your router can resolve connection issues.
- Contact Tachus: If none of the above steps resolve the issue, contact Tachus customer support for further assistance.
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