Replacement & Repair
Last updated September 2, 2024
Equipment Replacement and Repair with Tachus
This guide outlines the process for replacing or repairing faulty equipment provided by Tachus.
Equipment Replacement
- Contact Tachus Support: If your modem, router, or other equipment provided by Tachus is damaged or malfunctioning, begin by contacting customer support.
- Troubleshooting Steps: Tachus support may ask you to perform some basic troubleshooting steps to try to resolve the issue.
- Replacement Request: If troubleshooting doesn't work, you can request a replacement through Tachus support.
- Shipping and Handling: Tachus may send you a replacement device directly to your address. They may also ask you to return your faulty equipment.
- Rental Fees: If you are renting your equipment, you will likely continue to be charged rental fees for the replacement device.
- Ownership: If you purchased your equipment, replacement options may vary.
Equipment Repair
- Contact Tachus Support: For repair requests, contact Tachus customer support and explain the problem.
- Authorization: Tachus may authorize you to take your equipment to a qualified repair center, or they may arrange for a technician to come to your home if the issue is more complex.
- Repair Fees: You may be charged repair fees depending on the nature of the damage and the type of equipment. You may have a limited warranty that covers certain repairs.
- Replacement if Unrepairable: If your equipment cannot be repaired, Tachus may replace it with a compatible model.
Important Considerations
- Service Outage: Replacing or repairing equipment may cause a temporary interruption in your internet service.
- Warranty: Check your equipment warranty for coverage details, including the duration of the warranty and what types of repairs are covered.
- Rental Fees: If you rent your equipment, your rental agreement may outline specific terms for replacing or repairing equipment.
- Contact Information: Keep all relevant contact information from Tachus, including phone numbers, website addresses, and email addresses, for easy access.
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