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Tachus, LLC

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This guide clarifies the compatibility requirements for devices and equipment used with Tachus internet and phone services.

  Your modem must be compatible with Tachus's network technology (cable, fiber optic, DSL).  Not all modems work with all internet providers.

  While most routers are generally compatible with internet service providers, some routers may have specific features that work better with Tachus's service or network configuration. 

  If you're using a landline phone service from Tachus, ensure your phone devices are compatible with their network. Tachus may provide specific phone adapters or devices. 

  The best way to confirm compatibility is to contact Tachus customer support directly. They can provide information about compatible modems and routers for your specific service plan.

 Some internet providers (including Tachus) may list compatible devices on their website. Check Tachus's support pages or website for compatible equipment details. 

 Check for specific model numbers or compatibility details on the box of any new equipment you purchase.

 In some cases, Tachus may allow you to use your own modem or router, as long as it meets their compatibility requirements. 

 If you decide to use your own equipment, contact Tachus support for instructions on configuring it for their service. They may be able to provide you with setup guides or troubleshooting tips.

  Generally, newer models of modems and routers are more likely to be compatible with newer internet technologies and security standards.

  If you're considering a higher-speed internet plan, ensure that your modem and router can handle the speeds required by your chosen plan.

  Make sure your router supports the Wi-Fi standards (like 802.11ac or 802.11ax) needed for optimal speed and coverage in your home.

  Consider features that are important to you, such as multi-device support, parental controls, or guest network functionality, when choosing a router.

Information about compatible devices for Tachus services.

Equipment Compatibility

Equipment Replacement and Repair with Tachus

This guide outlines the process for replacing or repairing faulty equipment provided by Tachus.

  If your modem, router, or other equipment provided by Tachus is damaged or malfunctioning, begin by contacting customer support.

  Tachus support may ask you to perform some basic troubleshooting steps to try to resolve the issue.

  If troubleshooting doesn't work, you can request a replacement through Tachus support.

  Tachus may send you a replacement device directly to your address.  They may also ask you to return your faulty equipment.

  If you are renting your equipment, you will likely continue to be charged rental fees for the replacement device.

 If you purchased your equipment, replacement options may vary.

  For repair requests, contact Tachus customer support and explain the problem. 

 Tachus may authorize you to take your equipment to a qualified repair center, or they may arrange for a technician to come to your home if the issue is more complex.  

  You may be charged repair fees depending on the nature of the damage and the type of equipment. You may have a limited warranty that covers certain repairs. 

  If your equipment cannot be repaired, Tachus may replace it with a compatible model.

 Replacing or repairing equipment may cause a temporary interruption in your internet service.

 Check your equipment warranty for coverage details, including the duration of the warranty and what types of repairs are covered.

 If you rent your equipment, your rental agreement may outline specific terms for replacing or repairing equipment.

  Keep all relevant contact information from Tachus, including phone numbers, website addresses, and email addresses, for easy access.

Learn about replacing or repairing faulty equipment.

Replacement & Repair

This guide provides information about the modems and routers commonly used with Tachus internet services.

  The modem converts your internet signal from the cable or fiber optic line into a format your computer or other devices can understand.

  The router distributes the internet signal to multiple devices in your home via Wi-Fi or Ethernet connections. 

  Modems and routers typically have multiple ports, including: 

  Modems and routers support different Wi-Fi standards, such as 802.11ac or 802.11ax, which affect speeds and range.  

  Modern modems and routers include security features like WPA2/3 encryption and built-in firewalls. 

  You can access a web-based management interface on your router to configure network settings, manage Wi-Fi, and monitor usage.

  Ensure that your modem and router are compatible with your Tachus internet service plan.  Contact Tachus customer support for guidance if you have any doubts about compatibility.

  Tachus may offer equipment rental options for modems and routers.  

  Refer to your equipment manuals or contact Tachus support if you encounter any technical issues or need help setting up your equipment.

Specifications and features of Tachus's modems and routers.