FAQs - Frequently Asked Questions
Last updated October 8, 2024
Welcome to Snoonu, your go-to app for hassle-free deliveries and shopping in Qatar! Whether you're a first-time user or looking to learn more about how to make the most of our platform, we’ve compiled a list of frequently asked questions to get you started.
1. How do I create an account on Snoonu?
- Download the Snoonu app from the Apple Store or Google Play.
- Open the app and click on "Sign Up."
- Enter your phone number or email address.
- Complete the verification process by entering the OTP sent to your phone or email.
- Fill in your personal details and you're all set!
2. How do I place an order?
- Open the Snoonu app and browse the available stores.
- Select the items you want and add them to your cart.
- Once you're done shopping, proceed to checkout.
- Enter your delivery address and choose a payment method.
- Click "Place Order," and we’ll take care of the rest!
3. What payment methods are accepted?
- Snoonu accepts major credit/debit cards, Apple Pay, and cash on delivery.
4. Can I track my order?
- Yes, you can track your order in real-time through the app. Once your order is placed, simply go to "My Orders" and select the order you're tracking.
5. What do I do if I have an issue with my order?
- If you experience any issues with your order, you can contact our support team via the in-app chat or by calling our customer service hotline.
For more detailed FAQs, feel free to visit our Help Center or reach out to us directly. We’re here to help make your Snoonu experience smooth and enjoyable!
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