Resolving Common Issues
Last updated October 8, 2024
Welcome to Snoonu! We aim to provide you with a seamless experience for all your shopping and delivery needs. However, we understand that you might encounter some common issues along the way. This guide will help you resolve these issues quickly so you can get back to enjoying our services.
Common Issues and How to Resolve Them
1. Payment Failed
- Check Payment Details: Ensure your card information is entered correctly and the card has sufficient funds.
- Try Another Payment Method: If the issue persists, try using an alternate payment method.
- Contact Your Bank: Sometimes, your bank might block the transaction for security reasons. Contact them for assistance.
2. Unable to Place an Order
- Check Internet Connection: Make sure you have a stable internet connection.
- Update the App: Ensure that you are using the latest version of the Snoonu app.
- Clear App Cache: Go to your phone’s settings and clear the cache for the Snoonu app.
3. Order Delay
- Check Order Status: Track your order in the app to see real-time updates.
- Contact Customer Support: If your order is significantly delayed, reach out to Snoonu’s support team for assistance.
4. Missing Items in Delivery
- Report Missing Items: Go to the 'Order History' section in the app and report the issue directly.
- Request a Refund: If items are missing and cannot be replaced, you can request a refund through the app.
5. Account Login Issues
- Reset Your Password: If you are having trouble logging in, use the ‘Forgot Password’ feature to reset it.
- Check Email Verification: Ensure that your email is verified, as this may affect login.
We hope this guide helps you resolve any issues you encounter. For further assistance, feel free to reach out to our customer support team. Happy shopping!
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