Contacting Customer Support
Last updated October 3, 2024
Contacting Customer Support at Mention Me
At Mention Me, we pride ourselves on providing exceptional support to our users. Whether you're experiencing technical issues, have questions about our features, or need guidance on optimizing your referral campaigns, our Customer Support team is here to help. In this article, we will guide you through the process of contacting us for assistance and ensuring your issues are resolved quickly and efficiently.
Why Contact Customer Support?
There are many reasons you might want to reach out to our support team, including:
- Technical issues with our software.
- Questions about setting up or managing your referral program.
- Billing inquiries or account management questions.
How to Contact Customer Support
Reaching out to our Customer Support team is straightforward. Here’s how to do it in a few simple steps:
- Visit the Mention Me Help Center.
- Scroll down to the bottom of the page, where you will find the 'Contact Us' section.
- Choose the relevant topic you need help with. Selecting the right category ensures that your inquiry reaches the appropriate support personnel.
- Fill out the contact form with as much detail as possible.
- Alternatively, you can email us directly at support@mention-me.com. Be sure to include your company name, a detailed description of your issue, and any relevant screenshots if applicable.
- After submitting your request, you will receive an automated confirmation email. Our support team will review your inquiry and respond as soon as possible.
Response Time
Our goal is to respond to all inquiries within 24 hours on business days. However, response time may vary based on the volume of requests, so please be patient as we work to assist you.
Additional Resources
Before contacting Customer Support, you may also find helpful information in our Help Center, where we cover common questions and issues.
Explore our Help Center
Check out articles on our features, integrations, and best practices to get the most out of Mention Me.
Conclusion
Contacting Customer Support at Mention Me is simple and efficient. We encourage our users to reach out whenever you need assistance, and we are committed to helping you succeed with our referral marketing platform.