Troubleshooting and Security Tips
Last updated July 30, 2024
At Alliant International University, we prioritize a secure and reliable technological experience for our students. While technology can enhance learning and productivity, it's important to be aware of potential issues, understand common troubleshooting techniques, and implement strong cybersecurity practices.
This guide provides essential troubleshooting tips, cybersecurity advice, and resources to help you navigate the digital landscape confidently and protect your personal information and devices.
Common Troubleshooting Tips
- Check your Internet Connection: Ensure you have a stable internet connection and reconnect if needed.
- Restart Your Device: A simple restart can often resolve minor technical glitches.
- Update Software: Keep your operating system, software, and applications up to date to address security vulnerabilities and ensure compatibility.
- Clear Cache and Cookies: Occasionally clear your browser's cache and cookies to improve performance and resolve online issues.
- Close Unused Programs: Close unnecessary programs to free up computer resources and enhance performance.
- Contact IT Support: If troubleshooting steps don't resolve the issue, contact Alliant's IT Help Desk for further assistance.
Cybersecurity Best Practices
- Strong Passwords: Create strong passwords using a combination of uppercase and lowercase letters, numbers, and symbols; do not use common words or personal information.
- Two-Factor Authentication: Enable two-factor authentication for your Alliant accounts and other sensitive websites to add an extra layer of security.
- Beware of Phishing and Scams: Be cautious of suspicious emails, texts, or websites that request personal information or urge you to click on unknown links.
- Keep Software Updated: Regularly update your operating system, antivirus software, and other applications to protect against security vulnerabilities.
- Use a Firewall and Antivirus Software: Ensure your device has a firewall and antivirus software installed and running to prevent malware and unauthorized access.
- Secure Wi-Fi Networks: Use strong passwords for home Wi-Fi networks and avoid connecting to public Wi-Fi without a virtual private network (VPN).
- Be Mindful of Public Computers: Do not save sensitive information on public computers and always log out of accounts before leaving a device unattended.
- Backup Your Data: Regularly back up important data to an external hard drive or cloud storage service to protect against data loss.
Resources and Support
- IT Help Desk: Contact the IT Help Desk for assistance with troubleshooting technical issues, cybersecurity concerns, or any data protection related matters.
- Online Help Center: Browse the IT Help Center for articles, FAQs, and resources on cybersecurity best practices, software updates, and troubleshooting tips.
- Security Awareness Training: Participate in cybersecurity awareness training sessions or webinars offered by Alliant to enhance your understanding of online security threats and best practices.
By implementing these troubleshooting techniques and cybersecurity best practices, you can protect your devices, safeguard your personal information, and enjoy a secure and productive digital experience while at Alliant.