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Alliant International University

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At Alliant International University, we prioritize a secure and reliable technological experience for our students.  While technology can enhance learning and productivity, it's important to be aware of potential issues, understand common troubleshooting techniques, and implement strong cybersecurity practices. 

This guide provides essential troubleshooting tips, cybersecurity advice, and resources to help you navigate the digital landscape confidently and protect your personal information and devices.

 Ensure you have a stable internet connection and reconnect if needed.

  A simple restart can often resolve minor technical glitches. 

  Keep your operating system, software, and applications up to date to address security vulnerabilities and ensure compatibility. 

  Occasionally clear your browser's cache and cookies to improve performance and resolve online issues.

  Close unnecessary programs to free up computer resources and enhance performance.

  If troubleshooting steps don't resolve the issue, contact Alliant's IT Help Desk for further assistance.

 Create strong passwords using a combination of uppercase and lowercase letters, numbers, and symbols; do not use common words or personal information. 

 Enable two-factor authentication for your Alliant accounts and other sensitive websites to add an extra layer of security.

 Be cautious of suspicious emails, texts, or websites that request personal information or urge you to click on unknown links.  

 Regularly update your operating system, antivirus software, and other applications to protect against security vulnerabilities.

 Ensure your device has a firewall and antivirus software installed and running to prevent malware and unauthorized access. 

 Use strong passwords for home Wi-Fi networks and avoid connecting to public Wi-Fi without a virtual private network (VPN).

  Do not save sensitive information on public computers and always log out of accounts before leaving a device unattended.

 Regularly back up important data to an external hard drive or cloud storage service to protect against data loss. 

  Contact the IT Help Desk for assistance with troubleshooting technical issues, cybersecurity concerns, or any data protection related matters.

  Browse the IT Help Center for articles, FAQs, and resources on cybersecurity best practices, software updates, and troubleshooting tips. 

  Participate in cybersecurity awareness training sessions or webinars offered by Alliant to enhance your understanding of online security threats and best practices. 

By implementing these troubleshooting techniques and cybersecurity best practices, you can protect your devices, safeguard your personal information, and enjoy a secure and productive digital experience while at Alliant.

Tips for troubleshooting common technological issues and advice on protecting personal information and devices.

Troubleshooting and Security Tips

At Alliant International University, we recognize the importance of providing faculty, staff, and students with access to the software and technology resources they need to succeed.  Our IT Department offers a comprehensive range of software and technology support services to ensure a smooth and productive digital experience.

This guide will provide an overview of available software, technical support channels, and resources designed to assist you in utilizing Alliant's technology effectively.

 Alliant typically provides access to a suite of software applications that are essential for academic work, research, communication, and administrative tasks. 

 The IT Department can assist with installing Alliant-approved software on your personal devices, ensuring compatibility and access to university resources.  

  The IT Department regularly updates software to ensure security and performance.  

  If specific software is required for your program or research, contact the IT Department to inquire about availability and access.  

 Contact the IT Help Desk for assistance with software troubleshooting, installation, or configuration issues.

  Browse the IT Help Center for knowledge articles, FAQs, and troubleshooting guides specifically related to software applications.

  Alliant may offer software training sessions or online tutorials for faculty, staff, and students, providing guidance on using specific applications.

 Some campuses may offer equipment loan programs that allow students to borrow laptops, projectors, or other devices for research, presentations, or class activities.

 Access printing services on campus, including printing from computers and mobile devices. 

 Connect to Alliant's secure Wi-Fi network from your laptop, tablet, or smartphone, providing access to university resources and the internet.  

  Alliant promotes technology accessibility, providing assistive technology and support for students with disabilities. 

Key Tips for Utilizing Technology Support

  When seeking technical support for software, clearly explain the problem you are experiencing, including error messages or symptoms.

  Indicate the operating system, software version, and any other relevant details about your device.

 Before contacting the IT Help Desk, browse the IT Help Center for potential solutions or troubleshooting guides. 

By understanding the software and technology resources available at Alliant and engaging with the IT support team, you can optimize your use of technology, address any technical challenges promptly, and experience a seamless digital environment that enhances your academic and professional activities.

Information about available software and technology resources, along with instructions for troubleshooting common issues.

Software and Technology Support

Alliant International University leverages the power of technology to enhance the educational experience and provide students with a comprehensive suite of online resources, systems, and tools. This guide will walk you through the process of accessing these vital online platforms, ensuring a seamless and productive digital journey.

  Your student portal is your primary gateway to accessing essential information, systems, and resources. Use your Alliant login credentials to access the portal and navigate through the various sections.

  Alliant utilizes a university-wide email system for official communication.  Access your Alliant email through the student portal or the web portal.

  Alliant's online learning platform, Canvas, hosts course materials, assignments, grades, and communication tools for instructors and students.  Access Canvas through the student portal. 

  Alliant's library offers a wide range of online databases, providing access to scholarly articles, journals, ebooks, and other research resources.  

 The student information system allows you to manage your personal information, access course schedules, and monitor financial aid status. 

 Connect with the career services website to access job postings, internship opportunities, and career resources.

  Explore the Alumni Network to connect with fellow Alliant alumni, access networking opportunities, and stay engaged with the wider Alliant community.

  Make sure you have your Alliant login credentials handy, including your user ID and password. If you forget your password, you can typically reset it through the login page.

  Use a reliable and updated internet browser for accessing Alliant's online systems.

  Review Alliant's technology requirements to ensure your computer or device meets the minimum specifications for accessing the online systems and resources.

 If you encounter any technical issues accessing online systems or resources, contact the IT Help Desk for assistance. 

By understanding how to access and utilize Alliant's online systems and resources, you can optimize your educational experience, enhance your research capabilities, and stay connected with the wider Alliant community.

Instructions on how to access online systems and resources, such as Canvas, library databases, and student email.

Information Technology

Troubleshooting and Security Tips

Software and Technology Support

Accessing Online Systems and Resources