Getatlas Kpymi1chok
Help Center›Support & Resources›Accessing Help and Support
Related articles

Accessing Help and Support

Last updated October 12, 2024

Accessing Help and Support

At Jane App, we understand that navigating an intuitive healthcare software platform can sometimes require assistance. That's why we offer multiple channels for support to ensure you get the help you need promptly and efficiently. Whether you're facing a technical issue, have a billing question, or need clarification on features, our support team is here to assist you.

Ways to Access Help and Support

Here are the various ways you can access help and support at Jane App:

  • Visit the Jane App Help Center
  • Contact Customer Support via Email
  • Use the In-App Chat Functionality
  • Follow Us on Social Media
  • Engage with Community Forums

Step-by-Step: How to Access Support

The following steps outline how to reach out for support effectively:

  • Navigate to the Jane App website by visiting
    jane.app
    .
  • Scroll down to the footer section of the homepage where you will find a link to the Help Center.
  • Click on 'Help Center' to access a comprehensive collection of articles and FAQs designed to assist you with common issues.
  • If you cannot find the answer you’re looking for, scroll to the bottom of any Help Center article and you will see an option to contact support via email.
  • Additionally, for real-time assistance, locate the in-app chat feature typically found at the bottom right corner of the screen when logged into your Jane App account.
  • For community engagement, check out our social media platforms or forums, where you can interact with other users and share experiences.

    • What to Expect from Support

    When you contact our support team, you can expect a quick and friendly response. We aim to resolve most issues within 24 hours, and our support staff is well-trained to assist with a range of inquiries—from troubleshooting technical problems to providing guidance on how to maximize your use of Jane App's features.

    We value your time and are committed to ensuring a smooth experience with our software. Don't hesitate to reach out whenever you need help!

    Was this article helpful?