Frequently Asked Questions (FAQs)
Last updated October 12, 2024
Frequently Asked Questions (FAQs)
Welcome to the Frequently Asked Questions section of Jane App. Here, we've compiled a list of common inquiries we receive from users to provide quick and helpful answers. Whether you are new to Jane App or have been with us for a while, this FAQ section is designed to help you maximize your experience with our platform. If you have a question that is not addressed here, feel free to reach out to our support team.
General Questions
- What is Jane App?
- Jane App is a practice management software specifically designed for health and wellness professionals, enabling them to manage their appointments, billing, and clinical documentation efficiently.
- Is Jane App HIPAA compliant?
- Yes, Jane App is designed to be HIPAA compliant, ensuring that your patient data is secure and private.
Account Management
- How do I reset my password?
- To reset your password, visit the login page and click on 'Forgot Password?'. Follow the instructions in the email you receive to create a new password.
- How can I update my billing information?
- You can update your billing information by navigating to 'Account Settings' -> 'Billing' in your Jane App dashboard.
Scheduling & Appointments
- How do I create a new appointment?
- To create a new appointment, go to the 'Calendar' section of your dashboard, select the date and time, and click 'Add Appointment'. Fill in the patient details and save.
- Can patients book appointments online?
- Yes, with Jane App's online booking feature, patients can schedule their own appointments directly through your customized booking page.
Clinical Documentation
- What types of clinical notes can I create?
- You can create various types of clinical notes including SOAP notes, assessment notes, and treatment plans. Jane App offers customizable templates to make this easier.
- Can I attach files to patient records?
- Yes, Jane App allows you to attach documents and files to patient records for comprehensive documentation.
Support & Resources
- How do I contact support?
- You can contact our support team through the 'Help' section in your Jane App dashboard or by emailing support@jane.app.
- Where can I find tutorials and guides?
- We offer a variety of tutorials and guides in our Help Center. You can access them anytime for detailed instructions on using Jane App.
We hope this FAQ section helps you find the answers you need. If you have further questions, don’t hesitate to reach out!
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