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Bokksu

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Customer portal

Welcome to the world of Bokksu! We're thrilled to have you on board. Whether you're a seasoned Bokksu enthusiast or a curious newcomer, understanding how to manage your subscription is key to enjoying your delicious journey into Japanese snacks and tea. This guide provides step-by-step instructions on navigating your Bokksu account and customizing your subscription to your preferences.

 Access your account settings to modify your personal details, including your email address, password, and shipping address.  

 Change your delivery frequency (monthly, bi-monthly, or quarterly), or choose a different box theme to explore new flavors and experiences.

  Temporarily pause or cancel your subscription if you need a break or have a change in plans. You can also choose to resume your subscription at any time. 

 Securely update or modify your payment method, ensuring your subscription stays active without interruption. 

 Review past orders, see the contents of each box, and track your delivery history. 

  If you have any questions or require assistance, our friendly customer support team is here to help.  

 Dive deeper into Bokksu rewards programs such as referral programs and exclusive member benefits.

Enjoy exploring your Bokksu subscription and savor the incredible world of Japanese snacks and tea!

Learn how to update your account information, change your delivery address, pause or cancel your subscription, and manage your payment details.

Managing Your Bokksu Subscription

Once you've placed your Bokksu order, you're probably eager to get those delicious snacks and teas in hand.  We're excited to bring them to you!  This guide provides step-by-step instructions on how to track your order status, from the moment it's shipped to its arrival at your doorstep. 

  Log in to your Bokksu account using your email address and password.  

 Navigate to your order history section, typically accessible through an "Orders" or "My Account" tab.

  Find the specific order you want to track by its order number or date.

  Click on the "Track Order" or "View Tracking" button associated with your selected order.  

  You'll be directed to the tracking page of our shipping carrier. Here you can see the current status of your order and its estimated delivery timeline.

 You'll receive email notifications throughout the shipping process, informing you of your order's progress. 

  If you haven't already, you can choose to opt for a faster shipping method. You can upgrade your shipping at checkout or sometimes even after you’ve ordered. 

Enjoy the anticipation as your Bokksu box travels to you, filled with exciting flavors and curated delights!

Find out how to track the status of your Bokksu order from the moment it's shipped to its arrival at your doorstep.

Tracking Your Bokksu Order

Curious about Bokksu subscriptions? We've compiled a list of frequently asked questions to help you navigate the world of delicious Japanese snacks and tea. 

 Common Questions About Bokksu Subscriptions

What are the different subscription types?

    Bokksu offers a range of subscription types, tailored to different preferences and budget considerations. You'll find options for regular, seasonal, and themed boxes, each offering a unique selection of curated snacks and teas. 

How much does a Bokksu subscription cost?

    The cost of a Bokksu subscription varies depending on the box type and the frequency of delivery. Explore the options available on our website to find the subscription plan that suits your budget.  

What happens when my subscription period ends?

    Your subscription automatically renews at the end of its term, with the same box type and delivery frequency you've selected. You can easily pause or cancel your subscription if you wish to adjust your plan or take a break. 

What if I need to change my delivery address?

    No problem! Simply log into your Bokksu account and navigate to your "My Account" or "Account Settings" section. You can update your shipping address at any time prior to your next delivery. 

How often are boxes delivered with a subscription?

   You can choose your delivery frequency when you sign up. Opt for monthly, bi-monthly, or quarterly deliveries to suit your snack and tea needs.  

   Absolutely! You have complete control over your subscription. You can pause it temporarily for a break or cancel it if you wish to stop receiving boxes altogether.

Are there any discounts for new subscribers?

   We often offer special discounts and promotions for new customers.  Check the website for any current deals and sign up for our email newsletters to stay informed about the latest offers. 

       We currently ship to a select number of countries. Check the website for our full shipping range.   

We hope this addresses some common questions. If you have any other inquiries regarding Bokksu subscriptions, please don't hesitate to contact our customer support team.  We're here to assist you with any questions or concerns.

Find answers to common questions about subscription types, pricing, billing, and more.

Subscription & Orders

Managing Your Bokksu Subscription

Tracking Your Bokksu Order

Bokksu Subscription FAQs