Returning an Order
Last updated July 26, 2024
Not happy with your recent purchase from Sainsbury's? Don't worry, returning items is straightforward. Here's how to return an order you've purchased online:
How to Return an Item
- Check Eligibility: Ensure the item you wish to return is eligible for a refund. Most items can be returned within 14 days of purchase.
- Contact Customer Service: Start by contacting Sainsbury's customer service via their website or phone number. They can help you with the return process and guide you through any specific instructions.
- Package the Return: Securely pack the item to be returned in its original packaging.
- Organize a Return Label: Sainsbury's customer service will provide you with a return label. Attach this label securely to your package.
- Send the Return: Take your packaged item to your nearest Sainsbury's store or drop it off at a designated parcel pickup point, depending on the return method provided.
- Track Your Return: Once your package is shipped, keep track of its progress using the tracking number provided.
Please note that you will need to arrange and pay for the return shipping costs. For more detailed information, including specific return policies and exclusions, please visit the Sainsbury's website.
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