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Sainsbury's

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Customer portal

Welcome to Sainsbury's online grocery shopping! Ordering your groceries online is quick and easy. Here's a step-by-step guide to help you get started:

 Visit [sainsburys.co.uk](http://www.sainsburys.co.uk) and use the search bar to find the products you need.

 Once you've found the items you want, click on "Add to Basket." You can view your basket at any time by clicking on the basket icon at the top right corner of the screen.

 When you're ready to checkout, click on the "Checkout" button in your basket.

 If you're an existing customer, sign in to your account. If you're a new customer, you can create an account or continue as a guest.

  Select your preferred delivery or collection method. If you're opting for delivery, you'll need to select a delivery slot. 

 Enter the delivery address or collection location.

 Choose your preferred payment method from the available options.

 Review your order and click "Place Order."

 You'll receive an email confirmation with your order details.

A step-by-step guide on how to place an order for groceries and other products on the Sainsbury's website.

How to Place an Order Online

Not happy with your recent purchase from Sainsbury's? Don't worry, returning items is straightforward. Here's how to return an order you've purchased online:

 Ensure the item you wish to return is eligible for a refund. Most items can be returned within 14 days of purchase.

  Start by contacting Sainsbury's customer service via their website or phone number. They can help you with the return process and guide you through any specific instructions.

 Securely pack the item to be returned in its original packaging.

 Sainsbury's customer service will provide you with a return label. Attach this label securely to your package.

 Take your packaged item to your nearest Sainsbury's store or drop it off at a designated parcel pickup point, depending on the return method provided. 

 Once your package is shipped, keep track of its progress using the tracking number provided.

Please note that you will need to arrange and pay for the return shipping costs.  For more detailed information, including specific return policies and exclusions, please visit the Sainsbury's website.

Information on how to return items you've purchased online, including returns policies and procedures.

Returning an Order

Sainsbury's offers a range of delivery options to suit your needs and preferences. Let's explore the different options available and the associated costs. 

 This is the most affordable option and typically takes between 1-2 working days.

  Choose a specific day for your delivery, giving you more control over when your order arrives.

 Opt for quicker delivery, usually arriving within a day, for a small additional fee.

 Order your items online and pick them up from your chosen Sainsbury's store at a convenient time.

Delivery costs vary based on the following factors:

 Standard, named day, and express delivery have different costs.

  Delivery costs might be waived for orders exceeding a certain value.

To view the exact delivery cost for your order, you can enter your postcode on the checkout page or after adding items to your basket. Sainsbury's may also offer promotions or discounts on delivery fees, so keep an eye out for these offers.

Learn about the different delivery options available, including delivery slots, costs, and delivery areas.

Shopping & Orders

How to Place an Order Online

Returning an Order

Delivery Options and Costs