Refunds and Returns
Last updated July 26, 2024
Not satisfied with your recent purchase from Sainsbury’s? You can request a refund or return for eligible items. Here’s a guide to the process:
Refund and Return Policy:
- Eligibility: Most Sainsbury’s products are eligible for a refund or return within 14 days of purchase. Check the specific return policies for individual products on the website or contact customer service for confirmation.
- Online Orders:
- Contact Customer Service: Begin by contacting Sainsbury's customer service. They will provide instructions on how to proceed with your return.
- Return Label: You will likely receive a pre-paid return label that you can print and attach to your package.
- Return Shipping: Sainsbury’s will usually cover the return shipping costs.
- Return Method: You may be able to return items to a designated drop-off point or ship them directly to Sainsbury's warehouse.
- In-store Purchases:
- Return to Store: Bring the item and your receipt to the customer service desk at the Sainsbury's store where you purchased it.
- Online Returns in-store: You can also return items purchased online at a Sainsbury's store.
Requesting a Refund:
- Contact Customer Service: Contact Sainsbury's customer service by phone, email, or through their website contact form.
- Provide Details: Be prepared to provide your order number, details of the item you wish to return, and the reason for the return.
Once Sainsbury’s receives your returned item, they will process your refund according to their refund policy.
To ensure a smooth return process, carefully review the specific return policies and instructions on the Sainsbury’s website or contact customer service for guidance.
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