Getatlas Mdcaxnqutd

Sainsbury's

Stay updated on the status of all your company's support tickets.

Customer portal

Encountered an issue with your Sainsbury's order, a product, or a store service?  Reporting the problem is straightforward. Here's how:

  Reach out to Sainsbury's customer support team by phone, email, or their website contact form.

  Be prepared to give as much information as possible about the issue, including:

  If necessary, follow up with customer service to ensure your issue is being addressed and to get updates on progress.

Sainsbury's aims to resolve any problems efficiently and ensure you have a positive shopping experience.

Instructions on how to report a problem with an order, product, or store service.

Reporting a Problem

Need help with your Sainsbury’s order, account, or have a general inquiry? Sainsbury’s customer support team is here to assist you.  Here are the ways you can contact them:

  Visit the Sainsbury's website and navigate to the "Contact Us" or "Customer Service" section. You'll find a contact form to submit your inquiry or feedback.

  On the Sainsbury's website, look for a live chat option, typically accessible via an icon or a  "Chat with Us" button.

  Call Sainsbury's customer service line at the number listed on their website's "Contact Us" page. 

  Reach out to Sainsbury's via their social media channels, such as Twitter or Facebook, for assistance or to share feedback.

For quicker resolution, it's helpful to have your order number or account details readily available.  Sainsbury’s customer support team is available to help you with:

 Questions about order status, delivery, returns, or any issues with your order. 

  Help with account management, password resets, or account-related inquiries. 

  Questions about specific products, ingredients, or availability.

  Share your feedback or concerns with Sainsbury's.

Sainsbury’s customer support team is dedicated to providing a helpful and responsive experience.

Find the different ways you can contact Sainsbury's customer support, including phone number, email address, and live chat options.

Contacting Customer Support

Not satisfied with your recent purchase from Sainsbury’s?  You can request a refund or return for eligible items. Here’s a guide to the process:

  Most Sainsbury’s products are eligible for a refund or return within 14 days of purchase. Check the specific return policies for individual products on the website or contact customer service for confirmation.

  Contact Sainsbury's customer service by phone, email, or through their website contact form. 

 Be prepared to provide your order number, details of the item you wish to return, and the reason for the return.

Once Sainsbury’s receives your returned item, they will process your refund according to their refund policy. 

To ensure a smooth return process, carefully review the specific return policies and instructions on the Sainsbury’s website or contact customer service for guidance.

Information on how to request a refund or return for a product you've purchased from Sainsbury's.