Getting Technical Support from UiPath
Last updated July 27, 2024
UiPath provides various support channels to assist users with technical issues, troubleshoot automation challenges, and get guidance on using their products. This guide outlines the different support options available and how to access them effectively.
Understanding UiPath Support:
- Support Levels: UiPath offers different levels of support based on your license type and subscription.
- Community-Based Support: The UiPath Community Forum is a primary resource for getting peer-to-peer support from other users.
- Professional Support: For paid licenses, you have access to professional support services provided by UiPath.
- Technical Documentation: UiPath maintains comprehensive online documentation, including detailed guides, tutorials, and troubleshooting articles.
Accessing Technical Support:
1. UiPath Community Forum:
- Initial Point of Contact: The Community Forum is a valuable first step for seeking support.
- Peer-to-Peer Support: Post questions, share issues, and get assistance from fellow members of the UiPath community.
- Forum Search: Search the forum for existing topics related to your issue before creating a new post to avoid redundancy.
2. UiPath Documentation:
- Comprehensive Resource: Explore the UiPath documentation for tutorials, guides, and troubleshooting articles.
- Knowledge Base: Use the search function to find specific information related to your issue.
3. Professional Support (for Paid Licenses):
- Contact UiPath: If you have a paid UiPath license, you can contact UiPath's technical support team through:
- Email Support: Contact UiPath support at their email address.
- Phone Support: Call UiPath's customer support hotline. (The specific access methods may vary depending on your license type and support plan).
- Case Management: Submit a support request through the UiPath Customer Portal or the UiPath Support Center.
- Prioritize Support: Provide as much detailed information as possible about the issue you're experiencing to help UiPath support resolve it effectively.
Making the Most of UiPath Support:
- Clearly Define the Issue: Provide a concise and clear description of the problem you're facing.
- Gather Relevant Information: Include details such as:
- Error Messages: Copy and paste any error messages you receive.
- Workflow Details: Provide details about the specific workflow or activity involved.
- Steps to Reproduce: Describe the sequence of actions that lead to the issue.
- Screenshots or Video: If applicable, include screenshots or a video recording of the problem to illustrate the issue.
- Check for Updates: Before contacting support, ensure that you have installed the latest version of UiPath Studio and Orchestrator to resolve potential bugs or compatibility issues.
- Review Community Resources: Explore the Community Forum and documentation before reaching out to professional support, as you might find the answer to your issue there.
Additional Resources:
- UiPath Academy: Enroll in online training courses to enhance your RPA knowledge and skills.
- UiPath Blogs: Stay updated on the latest UiPath releases, best practices, and industry trends.
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