Reporting a Problem with a Transaction
Last updated October 1, 2024
Reporting a Problem with a Transaction
At Lolli, we strive to provide a seamless experience as you earn Bitcoin rewards while shopping. However, we understand that issues can occasionally arise when completing transactions, such as not receiving rewards or discrepancies in amounts. If you encounter a problem with a transaction, it’s important to report it promptly so we can assist you in resolving it. This guide provides step-by-step instructions on how to efficiently report any transaction issues.
Step-by-Step Guide to Reporting Transaction Issues
Follow these steps to report a problem with your transaction:
- Log into your Lolli account:
- Visit the ‘Activity’ section within your account to review your recent transactions.
- Identify the specific transaction that has an issue. Click on it to view detailed information.
- Take note of the details of the transaction, such as the date, amount, retailer, and reward status. This will help us assist you better.
- Navigate to the ‘Help Center’ or ‘Support’ section of the Lolli website.
- Locate the ‘Report a Problem’ or ‘Contact Support’ option. This is typically found in the FAQs or Help topics.
- Fill out the 'Support Request' form with accurate information. Include the nature of the problem, relevant transaction details, and any other necessary information.
- Submit the form and keep an eye on your email for confirmation or follow-up from our support team.
What to Expect After Reporting
Once you have submitted your request, our support team will review your report. You can generally expect a response within 24-48 hours. During peak times, response times may vary, but rest assured that your issue is important to us, and we are working to resolve it as soon as possible.
Tips for Faster Resolutions
To ensure a faster resolution to your issue, consider the following tips:
- Provide all necessary transaction details to enhance clarity.
- Be concise yet descriptive about the issue you are facing.
- Monitor the email associated with your Lolli account for any follow-up questions or updates from support.
Thank you for being a part of the Lolli community! We appreciate your patience and understanding as we work to resolve any issues that may arise.