Return and Exchange Policy
Last updated September 11, 2024
At Caraway, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a hassle-free return and exchange policy to ensure your peace of mind.
Return & Exchange Guidelines
- Return Window: You have 30 days from the date you receive your order to initiate a return or exchange.
- Return Eligibility: Items must be in their original condition, unused, and with all original packaging. We do not accept returns or exchanges on items that are damaged, have been used, or are missing original packaging.
- Return Process:
- Contact our customer support team to initiate a return or exchange.
- We will provide you with a prepaid return shipping label.
- Package your items carefully and securely, including all original packaging and accessories.
- Affix the return shipping label and drop off the package at your nearest shipping location.
- Processing Time: Once we receive your returned items, please allow 3-5 business days for processing.
- Refunds: For returns, your refund will be issued to the original payment method within 7-10 business days.
- Exchanges: To request an exchange, please contact our customer support team and specify the item you wish to exchange.
**Exclusions:**
- Items purchased at a discounted price or as part of a promotion are not eligible for returns or exchanges.
- Personalized or custom-made items are not eligible for returns or exchanges.
**We're dedicated to ensuring your satisfaction with your Caraway purchase. If you have any questions or concerns about our return or exchange policy, please contact our customer support team.**
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