Contacting Our Customer Support Team
Last updated September 11, 2024
At Caraway, we're dedicated to providing exceptional customer support. Whether you have a question about our products, need assistance with an order, or require support with warranty claims or repairs, our friendly and knowledgeable team is here to assist you.
Contacting Our Customer Support Team:
- Email: Send us an email at support@carawayhome.com. Our team will respond to your inquiry as soon as possible, typically within 24 hours.
- Phone: Reach us by phone at (855) 351-5555. We’re available Monday through Friday from 9:00 AM to 5:00 PM PST.
- Live Chat: Visit our website and navigate to the "Contact Us" page. You’ll find a live chat option where you can connect with a customer support representative in real-time during business hours.
- Social Media: You can also reach us through our social media channels on Facebook, Instagram, and Twitter.
**When contacting our customer support team, please be prepared to provide the following information:**
- Order Number: This will help us quickly locate your order and provide efficient service.
- Contact Information: Include your name, email address, and phone number.
- Detailed Description: Provide a clear and detailed description of your issue or question so that our team can best assist you.
**We're committed to providing excellent customer service and ensuring your satisfaction. Don't hesitate to reach out to us if you have any questions or require any assistance.**
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