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Caraway Home

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Customer portal

We understand that you may have questions about our products, orders, or our policies. To help you find the information you need quickly, here are some of the most common topics our customer support team receives inquiries about.

**If you have a question or need assistance that's not listed above, please don't hesitate to contact our customer support team. We're here to help!**

A list of frequently asked questions and support topics with helpful answers.

Common Customer Support Topics

At Caraway, we value your feedback and suggestions. Your insights help us improve our products, services, and overall customer experience. We encourage you to share your thoughts and ideas to help us continue to enhance your journey with Caraway.

 You can provide feedback or suggestions by contacting our customer support team. You can reach us via email, phone, or live chat.  Our team will be happy to listen to your feedback and ensure it's forwarded to the appropriate team for review.

  We encourage you to leave product reviews on our website. Your honest reviews help other customers make informed decisions and provide valuable feedback to our product development team.

 You can also share your feedback and suggestions through our social media channels on Facebook, Instagram, and Twitter.  We actively monitor these channels and appreciate your insights.

  On our website, you'll find a dedicated feedback form where you can provide more detailed feedback or suggestions. This allows you to share your thoughts in a structured format and ensure we capture all the important details.

**When providing feedback or suggestions, please be as specific as possible. This helps us understand your experience and take appropriate action.**

**We appreciate your valuable contributions and are committed to using your feedback to create an even better experience for all our customers.**

Information on how to share your feedback and suggestions to help improve our products and services.

Providing Feedback and Suggestions

At Caraway, we're dedicated to providing exceptional customer support. Whether you have a question about our products, need assistance with an order, or require support with warranty claims or repairs, our friendly and knowledgeable team is here to assist you. 

  Send us an email at support@carawayhome.com. Our team will respond to your inquiry as soon as possible, typically within 24 hours.

  Reach us by phone at (855) 351-5555.  We’re available Monday through Friday from 9:00 AM to 5:00 PM PST. 

  Visit our website and navigate to the "Contact Us" page. You’ll find a live chat option where you can connect with a customer support representative in real-time during business hours.

 You can also reach us through our social media channels on Facebook, Instagram, and Twitter. 

**When contacting our customer support team, please be prepared to provide the following information:**

 This will help us quickly locate your order and provide efficient service.

  Include your name, email address, and phone number.

  Provide a clear and detailed description of your issue or question so that our team can best assist you.

**We're committed to providing excellent customer service and ensuring your satisfaction.  Don't hesitate to reach out to us if you have any questions or require any assistance.**

Learn about different ways to contact us, including email, phone, and chat.